Global Contact Center Software research
Global Contact Center Software research

Contact Center Software Comprehensive Study by Vertical (Banking, Financial Services, and Insurance, Consumer Goods and Retail, Media and Entertainment, Travel and Hospitality, IT and Telecom, Healthcare, Government, Others), Deployment Type (Cloud, On-Premises), Service (Integration & Deployment, Managed Services, Training & Consulting, Support & Maintenance), Organisation Size (Large Enterprises, Small and Medium-sized Enterprises), Solution (Intelligent Virtual Assistants, Customer Collaboration, Dialers, Interactive Voice Responses (IVR), Workforce Optimization, Reporting & Analytics, Others) Players and Region - Global Market Outlook to 2025

Contact Center Software Market Segmented into XX Submarkets. | Forecast Years: 2019- 2025 | CAGR: 25.71%  

May 2019 Edition 214 Pages 200 Tables & Figures
Sample Report Speak with Analyst Request Discount
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
Industry Background:
Evolution of the technology has changed the way enterprises deal with the potential customers. Intelligent communication that offers ubiquitous working environment to interact with the customers has become a basic requirement for customer-centric enterprises. The contact center software is a communication and collaboration application that enables users to resolve inbound queries and manage outbound to serve or acquire customers. Enhanced business agility, improved business continuity, and the growing acceptance of home-based work are driving the growth of cloud-based contact center software market.Professional services, including consulting, training and support, and integration and implementation of contact center software, are a widely used service type in the contact center software market. Managed services have a higher adoption rate than professional services. Managed services empower organizations to focus on their core business functions while delegating contact center operations to professionals. Managed service providers ensure the efficient management of contact center processes and simultaneously deliver enhanced customer experience through multiple channels.According to AMA, the market for Contact Center Software is expected to register a CAGR of 25.71% during the forecast period to 2025. This growth is primarily driven by Increase in Omnichannel Communication and Growing Need to Cater to Dynamic Customer Requirements.

Globally, a noticeable market trend is evident Development and Innovation in Contact Center Software. The Application Software sector in the North America region has been increasing at a strong rate and further growth is expected to be witnessed over the forecast period, owing to the robust investments and expansion in production facilities in the region. Major Players, such as 3CLogic (United States), Avaya (United States), 8x8 (United States), Alcatel-Lucent Enterprise (France), Five9 (United States), IBM (United States), Aspect Software (United States), BT (England), Cisco (United States), Oracle (United States), Enghouse Interactive (United States), SAP (Germany), NEC (Japan), Unify (Germany), Fenero (United States), Ameyo (Drishti-Soft; India), Genesys (United States), Vocalcom (France) and West Corporation (United States) etc have either set up their manufacturing facilities or are planning to start new provision in the dominated region in the upcoming years.

Key Developments in the Market:
In May 2018, 3CLogic which provides cloud-based contact centre solutions, partnered with ServiceNow to offer native integration solutions into ServiceNow platform. This partnership enabled 3CLogic to deploy its solutions across four continents.
In May 2018, NICE launched NICE inContact CXone Workforce Optimization (WFO) Pro suite to be deployed on traditional on-premises telephony platforms. NICE inContact CXone Workforce Optimization Pro suite enabled organizations to provide enhanced customer experience while improving employee engagement and productivity.

Market Drivers
  • Increase in Omnichannel Communication
  • Growing Need to Cater to Dynamic Customer Requirements

Market Trend
  • Development and Innovation in Contact Center Software

Restraints
  • Difficult to Integrate With Legacy Systems

Opportunities
Technology Advancement in Artificial Intelligence and Analytics and Increase in Usage of Social Media Across the Globe
Challenges
Constant Need to Train Contact Center Employees Due to High Attrition Rate

AdvanceMarketAnalytics follow a focused and realistic research framework that provides the ability to study the crucial market dynamics in several regions across the world. Moreover, an in-depth assessment is mostly conducted by our analysts on geographical regions to provide clients and businesses the opportunity to dominate in niche markets and expand in emerging markets across the globe. This market research study also showcase the spontaneously changing Players landscape impacting the growth of the market. Furthermore, our market researchers extensively analyse the products and services offered by multiple players competing to increase their market share and presence.

Customization of the Report:
The Study can be customized to meet your requirements. Please connect with our representative, who will ensure you get a report that suits your needs.
Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
** Confirmation on availability of data would be informed prior purchase
Report Objectives / Segmentation Covered
By Vertical
  • Banking, Financial Services, and Insurance
  • Consumer Goods and Retail
  • Media and Entertainment
  • Travel and Hospitality
  • IT and Telecom
  • Healthcare
  • Government
  • Others

By Deployment Type
  • Cloud
  • On-Premises

By Service
  • Integration & Deployment
  • Managed Services
  • Training & Consulting
  • Support & Maintenance

By Organisation Size
  • Large Enterprises
  • Small and Medium-sized Enterprises

By Solution
  • Intelligent Virtual Assistants
  • Customer Collaboration
  • Dialers
  • Interactive Voice Responses (IVR)
  • Workforce Optimization
  • Reporting & Analytics
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increase in Omnichannel Communication
      • 3.2.2. Growing Need to Cater to Dynamic Customer Requirements
    • 3.3. Market Challenges
      • 3.3.1. Constant Need to Train Contact Center Employees Due to High Attrition Rate
    • 3.4. Market Trends
      • 3.4.1. Development and Innovation in Contact Center Software
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Contact Center Software, by Vertical, Deployment Type, Service, Organisation Size, Solution and Region (value and price ) (2013-2018)
    • 5.1. Introduction
    • 5.2. Global Contact Center Software (Value)
      • 5.2.1. Global Contact Center Software by: Vertical (Value)
        • 5.2.1.1. Banking, Financial Services, and Insurance
        • 5.2.1.2. Consumer Goods and Retail
        • 5.2.1.3. Media and Entertainment
        • 5.2.1.4. Travel and Hospitality
        • 5.2.1.5. IT and Telecom
        • 5.2.1.6. Healthcare
        • 5.2.1.7. Government
        • 5.2.1.8. Others
      • 5.2.2. Global Contact Center Software by: Deployment Type (Value)
        • 5.2.2.1. Cloud
        • 5.2.2.2. On-Premises
      • 5.2.3. Global Contact Center Software by: Service (Value)
        • 5.2.3.1. Integration & Deployment
        • 5.2.3.2. Managed Services
        • 5.2.3.3. Training & Consulting
        • 5.2.3.4. Support & Maintenance
      • 5.2.4. Global Contact Center Software by: Organisation Size (Value)
        • 5.2.4.1. Large Enterprises
        • 5.2.4.2. Small and Medium-sized Enterprises
      • 5.2.5. Global Contact Center Software by: Solution (Value)
        • 5.2.5.1. Intelligent Virtual Assistants
        • 5.2.5.2. Customer Collaboration
        • 5.2.5.3. Dialers
        • 5.2.5.4. Interactive Voice Responses (IVR)
        • 5.2.5.5. Workforce Optimization
        • 5.2.5.6. Reporting & Analytics
        • 5.2.5.7. Others
      • 5.2.6. Global Contact Center Software Region
        • 5.2.6.1. South America
          • 5.2.6.1.1. Brazil
          • 5.2.6.1.2. Argentina
          • 5.2.6.1.3. Rest of South America
        • 5.2.6.2. Asia Pacific
          • 5.2.6.2.1. China
          • 5.2.6.2.2. Japan
          • 5.2.6.2.3. India
          • 5.2.6.2.4. South Korea
          • 5.2.6.2.5. Taiwan
          • 5.2.6.2.6. Australia
          • 5.2.6.2.7. Rest of Asia-Pacific
        • 5.2.6.3. Europe
          • 5.2.6.3.1. Germany
          • 5.2.6.3.2. France
          • 5.2.6.3.3. Italy
          • 5.2.6.3.4. United Kingdom
          • 5.2.6.3.5. Netherlands
          • 5.2.6.3.6. Rest of Europe
        • 5.2.6.4. MEA
          • 5.2.6.4.1. Middle East
          • 5.2.6.4.2. Africa
        • 5.2.6.5. North America
          • 5.2.6.5.1. United States
          • 5.2.6.5.2. Canada
          • 5.2.6.5.3. Mexico
    • 5.3. Global Contact Center Software (Price)
  • 6. Contact Center Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2018)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. 3CLogic (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Avaya (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. 8x8 (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Alcatel-Lucent Enterprise (France)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Five9 (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. IBM (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Aspect Software (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. BT (England)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Cisco (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Oracle (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Enghouse Interactive (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
      • 6.4.12. SAP (Germany)
        • 6.4.12.1. Business Overview
        • 6.4.12.2. Products/Services Offerings
        • 6.4.12.3. Financial Analysis
        • 6.4.12.4. SWOT Analysis
      • 6.4.13. NEC (Japan)
        • 6.4.13.1. Business Overview
        • 6.4.13.2. Products/Services Offerings
        • 6.4.13.3. Financial Analysis
        • 6.4.13.4. SWOT Analysis
      • 6.4.14. Unify (Germany)
        • 6.4.14.1. Business Overview
        • 6.4.14.2. Products/Services Offerings
        • 6.4.14.3. Financial Analysis
        • 6.4.14.4. SWOT Analysis
      • 6.4.15. Fenero (United States)
        • 6.4.15.1. Business Overview
        • 6.4.15.2. Products/Services Offerings
        • 6.4.15.3. Financial Analysis
        • 6.4.15.4. SWOT Analysis
      • 6.4.16. Ameyo (Drishti-Soft; India)
        • 6.4.16.1. Business Overview
        • 6.4.16.2. Products/Services Offerings
        • 6.4.16.3. Financial Analysis
        • 6.4.16.4. SWOT Analysis
      • 6.4.17. Genesys (United States)
        • 6.4.17.1. Business Overview
        • 6.4.17.2. Products/Services Offerings
        • 6.4.17.3. Financial Analysis
        • 6.4.17.4. SWOT Analysis
      • 6.4.18. Vocalcom (France)
        • 6.4.18.1. Business Overview
        • 6.4.18.2. Products/Services Offerings
        • 6.4.18.3. Financial Analysis
        • 6.4.18.4. SWOT Analysis
      • 6.4.19. West Corporation (United States)
        • 6.4.19.1. Business Overview
        • 6.4.19.2. Products/Services Offerings
        • 6.4.19.3. Financial Analysis
        • 6.4.19.4. SWOT Analysis
  • 7. Global Contact Center Software Sale, by Vertical, Deployment Type, Service, Organisation Size, Solution and Region (value and price ) (2020-2025)
    • 7.1. Introduction
    • 7.2. Global Contact Center Software (Value)
      • 7.2.1. Global Contact Center Software by: Vertical (Value)
        • 7.2.1.1. Banking, Financial Services, and Insurance
        • 7.2.1.2. Consumer Goods and Retail
        • 7.2.1.3. Media and Entertainment
        • 7.2.1.4. Travel and Hospitality
        • 7.2.1.5. IT and Telecom
        • 7.2.1.6. Healthcare
        • 7.2.1.7. Government
        • 7.2.1.8. Others
      • 7.2.2. Global Contact Center Software by: Deployment Type (Value)
        • 7.2.2.1. Cloud
        • 7.2.2.2. On-Premises
      • 7.2.3. Global Contact Center Software by: Service (Value)
        • 7.2.3.1. Integration & Deployment
        • 7.2.3.2. Managed Services
        • 7.2.3.3. Training & Consulting
        • 7.2.3.4. Support & Maintenance
      • 7.2.4. Global Contact Center Software by: Organisation Size (Value)
        • 7.2.4.1. Large Enterprises
        • 7.2.4.2. Small and Medium-sized Enterprises
      • 7.2.5. Global Contact Center Software by: Solution (Value)
        • 7.2.5.1. Intelligent Virtual Assistants
        • 7.2.5.2. Customer Collaboration
        • 7.2.5.3. Dialers
        • 7.2.5.4. Interactive Voice Responses (IVR)
        • 7.2.5.5. Workforce Optimization
        • 7.2.5.6. Reporting & Analytics
        • 7.2.5.7. Others
      • 7.2.6. Global Contact Center Software Region
        • 7.2.6.1. South America
          • 7.2.6.1.1. Brazil
          • 7.2.6.1.2. Argentina
          • 7.2.6.1.3. Rest of South America
        • 7.2.6.2. Asia Pacific
          • 7.2.6.2.1. China
          • 7.2.6.2.2. Japan
          • 7.2.6.2.3. India
          • 7.2.6.2.4. South Korea
          • 7.2.6.2.5. Taiwan
          • 7.2.6.2.6. Australia
          • 7.2.6.2.7. Rest of Asia-Pacific
        • 7.2.6.3. Europe
          • 7.2.6.3.1. Germany
          • 7.2.6.3.2. France
          • 7.2.6.3.3. Italy
          • 7.2.6.3.4. United Kingdom
          • 7.2.6.3.5. Netherlands
          • 7.2.6.3.6. Rest of Europe
        • 7.2.6.4. MEA
          • 7.2.6.4.1. Middle East
          • 7.2.6.4.2. Africa
        • 7.2.6.5. North America
          • 7.2.6.5.1. United States
          • 7.2.6.5.2. Canada
          • 7.2.6.5.3. Mexico
    • 7.3. Global Contact Center Software (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Contact Center Software: by Vertical(USD Billion)
  • Table 2. Contact Center Software Banking, Financial Services, and Insurance , by Region USD Billion (2013-2018)
  • Table 3. Contact Center Software Consumer Goods and Retail , by Region USD Billion (2013-2018)
  • Table 4. Contact Center Software Media and Entertainment , by Region USD Billion (2013-2018)
  • Table 5. Contact Center Software Travel and Hospitality , by Region USD Billion (2013-2018)
  • Table 6. Contact Center Software IT and Telecom , by Region USD Billion (2013-2018)
  • Table 7. Contact Center Software Healthcare , by Region USD Billion (2013-2018)
  • Table 8. Contact Center Software Government , by Region USD Billion (2013-2018)
  • Table 9. Contact Center Software Others , by Region USD Billion (2013-2018)
  • Table 10. Contact Center Software: by Deployment Type(USD Billion)
  • Table 11. Contact Center Software Cloud , by Region USD Billion (2013-2018)
  • Table 12. Contact Center Software On-Premises , by Region USD Billion (2013-2018)
  • Table 13. Contact Center Software: by Service(USD Billion)
  • Table 14. Contact Center Software Integration & Deployment , by Region USD Billion (2013-2018)
  • Table 15. Contact Center Software Managed Services , by Region USD Billion (2013-2018)
  • Table 16. Contact Center Software Training & Consulting , by Region USD Billion (2013-2018)
  • Table 17. Contact Center Software Support & Maintenance , by Region USD Billion (2013-2018)
  • Table 18. Contact Center Software: by Organisation Size(USD Billion)
  • Table 19. Contact Center Software Large Enterprises , by Region USD Billion (2013-2018)
  • Table 20. Contact Center Software Small and Medium-sized Enterprises , by Region USD Billion (2013-2018)
  • Table 21. Contact Center Software: by Solution(USD Billion)
  • Table 22. Contact Center Software Intelligent Virtual Assistants , by Region USD Billion (2013-2018)
  • Table 23. Contact Center Software Customer Collaboration , by Region USD Billion (2013-2018)
  • Table 24. Contact Center Software Dialers , by Region USD Billion (2013-2018)
  • Table 25. Contact Center Software Interactive Voice Responses (IVR) , by Region USD Billion (2013-2018)
  • Table 26. Contact Center Software Workforce Optimization , by Region USD Billion (2013-2018)
  • Table 27. Contact Center Software Reporting & Analytics , by Region USD Billion (2013-2018)
  • Table 28. Contact Center Software Others , by Region USD Billion (2013-2018)
  • Table 29. South America Contact Center Software, by Country USD Billion (2013-2018)
  • Table 30. South America Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 31. South America Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 32. South America Contact Center Software, by Service USD Billion (2013-2018)
  • Table 33. South America Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 34. South America Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 35. Brazil Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 36. Brazil Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 37. Brazil Contact Center Software, by Service USD Billion (2013-2018)
  • Table 38. Brazil Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 39. Brazil Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 40. Argentina Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 41. Argentina Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 42. Argentina Contact Center Software, by Service USD Billion (2013-2018)
  • Table 43. Argentina Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 44. Argentina Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 45. Rest of South America Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 46. Rest of South America Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 47. Rest of South America Contact Center Software, by Service USD Billion (2013-2018)
  • Table 48. Rest of South America Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 49. Rest of South America Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 50. Asia Pacific Contact Center Software, by Country USD Billion (2013-2018)
  • Table 51. Asia Pacific Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 52. Asia Pacific Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 53. Asia Pacific Contact Center Software, by Service USD Billion (2013-2018)
  • Table 54. Asia Pacific Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 55. Asia Pacific Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 56. China Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 57. China Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 58. China Contact Center Software, by Service USD Billion (2013-2018)
  • Table 59. China Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 60. China Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 61. Japan Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 62. Japan Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 63. Japan Contact Center Software, by Service USD Billion (2013-2018)
  • Table 64. Japan Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 65. Japan Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 66. India Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 67. India Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 68. India Contact Center Software, by Service USD Billion (2013-2018)
  • Table 69. India Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 70. India Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 71. South Korea Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 72. South Korea Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 73. South Korea Contact Center Software, by Service USD Billion (2013-2018)
  • Table 74. South Korea Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 75. South Korea Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 76. Taiwan Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 77. Taiwan Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 78. Taiwan Contact Center Software, by Service USD Billion (2013-2018)
  • Table 79. Taiwan Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 80. Taiwan Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 81. Australia Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 82. Australia Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 83. Australia Contact Center Software, by Service USD Billion (2013-2018)
  • Table 84. Australia Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 85. Australia Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 86. Rest of Asia-Pacific Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 87. Rest of Asia-Pacific Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 88. Rest of Asia-Pacific Contact Center Software, by Service USD Billion (2013-2018)
  • Table 89. Rest of Asia-Pacific Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 90. Rest of Asia-Pacific Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 91. Europe Contact Center Software, by Country USD Billion (2013-2018)
  • Table 92. Europe Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 93. Europe Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 94. Europe Contact Center Software, by Service USD Billion (2013-2018)
  • Table 95. Europe Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 96. Europe Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 97. Germany Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 98. Germany Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 99. Germany Contact Center Software, by Service USD Billion (2013-2018)
  • Table 100. Germany Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 101. Germany Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 102. France Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 103. France Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 104. France Contact Center Software, by Service USD Billion (2013-2018)
  • Table 105. France Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 106. France Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 107. Italy Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 108. Italy Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 109. Italy Contact Center Software, by Service USD Billion (2013-2018)
  • Table 110. Italy Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 111. Italy Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 112. United Kingdom Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 113. United Kingdom Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 114. United Kingdom Contact Center Software, by Service USD Billion (2013-2018)
  • Table 115. United Kingdom Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 116. United Kingdom Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 117. Netherlands Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 118. Netherlands Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 119. Netherlands Contact Center Software, by Service USD Billion (2013-2018)
  • Table 120. Netherlands Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 121. Netherlands Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 122. Rest of Europe Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 123. Rest of Europe Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 124. Rest of Europe Contact Center Software, by Service USD Billion (2013-2018)
  • Table 125. Rest of Europe Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 126. Rest of Europe Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 127. MEA Contact Center Software, by Country USD Billion (2013-2018)
  • Table 128. MEA Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 129. MEA Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 130. MEA Contact Center Software, by Service USD Billion (2013-2018)
  • Table 131. MEA Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 132. MEA Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 133. Middle East Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 134. Middle East Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 135. Middle East Contact Center Software, by Service USD Billion (2013-2018)
  • Table 136. Middle East Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 137. Middle East Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 138. Africa Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 139. Africa Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 140. Africa Contact Center Software, by Service USD Billion (2013-2018)
  • Table 141. Africa Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 142. Africa Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 143. North America Contact Center Software, by Country USD Billion (2013-2018)
  • Table 144. North America Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 145. North America Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 146. North America Contact Center Software, by Service USD Billion (2013-2018)
  • Table 147. North America Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 148. North America Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 149. United States Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 150. United States Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 151. United States Contact Center Software, by Service USD Billion (2013-2018)
  • Table 152. United States Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 153. United States Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 154. Canada Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 155. Canada Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 156. Canada Contact Center Software, by Service USD Billion (2013-2018)
  • Table 157. Canada Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 158. Canada Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 159. Mexico Contact Center Software, by Vertical USD Billion (2013-2018)
  • Table 160. Mexico Contact Center Software, by Deployment Type USD Billion (2013-2018)
  • Table 161. Mexico Contact Center Software, by Service USD Billion (2013-2018)
  • Table 162. Mexico Contact Center Software, by Organisation Size USD Billion (2013-2018)
  • Table 163. Mexico Contact Center Software, by Solution USD Billion (2013-2018)
  • Table 164. Company Basic Information, Sales Area and Its Competitors
  • Table 165. Company Basic Information, Sales Area and Its Competitors
  • Table 166. Company Basic Information, Sales Area and Its Competitors
  • Table 167. Company Basic Information, Sales Area and Its Competitors
  • Table 168. Company Basic Information, Sales Area and Its Competitors
  • Table 169. Company Basic Information, Sales Area and Its Competitors
  • Table 170. Company Basic Information, Sales Area and Its Competitors
  • Table 171. Company Basic Information, Sales Area and Its Competitors
  • Table 172. Company Basic Information, Sales Area and Its Competitors
  • Table 173. Company Basic Information, Sales Area and Its Competitors
  • Table 174. Company Basic Information, Sales Area and Its Competitors
  • Table 175. Company Basic Information, Sales Area and Its Competitors
  • Table 176. Company Basic Information, Sales Area and Its Competitors
  • Table 177. Company Basic Information, Sales Area and Its Competitors
  • Table 178. Company Basic Information, Sales Area and Its Competitors
  • Table 179. Company Basic Information, Sales Area and Its Competitors
  • Table 180. Company Basic Information, Sales Area and Its Competitors
  • Table 181. Company Basic Information, Sales Area and Its Competitors
  • Table 182. Company Basic Information, Sales Area and Its Competitors
  • Table 183. Contact Center Software: by Vertical(USD Billion)
  • Table 184. Contact Center Software Banking, Financial Services, and Insurance , by Region USD Billion (2020-2025)
  • Table 185. Contact Center Software Consumer Goods and Retail , by Region USD Billion (2020-2025)
  • Table 186. Contact Center Software Media and Entertainment , by Region USD Billion (2020-2025)
  • Table 187. Contact Center Software Travel and Hospitality , by Region USD Billion (2020-2025)
  • Table 188. Contact Center Software IT and Telecom , by Region USD Billion (2020-2025)
  • Table 189. Contact Center Software Healthcare , by Region USD Billion (2020-2025)
  • Table 190. Contact Center Software Government , by Region USD Billion (2020-2025)
  • Table 191. Contact Center Software Others , by Region USD Billion (2020-2025)
  • Table 192. Contact Center Software: by Deployment Type(USD Billion)
  • Table 193. Contact Center Software Cloud , by Region USD Billion (2020-2025)
  • Table 194. Contact Center Software On-Premises , by Region USD Billion (2020-2025)
  • Table 195. Contact Center Software: by Service(USD Billion)
  • Table 196. Contact Center Software Integration & Deployment , by Region USD Billion (2020-2025)
  • Table 197. Contact Center Software Managed Services , by Region USD Billion (2020-2025)
  • Table 198. Contact Center Software Training & Consulting , by Region USD Billion (2020-2025)
  • Table 199. Contact Center Software Support & Maintenance , by Region USD Billion (2020-2025)
  • Table 200. Contact Center Software: by Organisation Size(USD Billion)
  • Table 201. Contact Center Software Large Enterprises , by Region USD Billion (2020-2025)
  • Table 202. Contact Center Software Small and Medium-sized Enterprises , by Region USD Billion (2020-2025)
  • Table 203. Contact Center Software: by Solution(USD Billion)
  • Table 204. Contact Center Software Intelligent Virtual Assistants , by Region USD Billion (2020-2025)
  • Table 205. Contact Center Software Customer Collaboration , by Region USD Billion (2020-2025)
  • Table 206. Contact Center Software Dialers , by Region USD Billion (2020-2025)
  • Table 207. Contact Center Software Interactive Voice Responses (IVR) , by Region USD Billion (2020-2025)
  • Table 208. Contact Center Software Workforce Optimization , by Region USD Billion (2020-2025)
  • Table 209. Contact Center Software Reporting & Analytics , by Region USD Billion (2020-2025)
  • Table 210. Contact Center Software Others , by Region USD Billion (2020-2025)
  • Table 211. South America Contact Center Software, by Country USD Billion (2020-2025)
  • Table 212. South America Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 213. South America Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 214. South America Contact Center Software, by Service USD Billion (2020-2025)
  • Table 215. South America Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 216. South America Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 217. Brazil Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 218. Brazil Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 219. Brazil Contact Center Software, by Service USD Billion (2020-2025)
  • Table 220. Brazil Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 221. Brazil Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 222. Argentina Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 223. Argentina Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 224. Argentina Contact Center Software, by Service USD Billion (2020-2025)
  • Table 225. Argentina Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 226. Argentina Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 227. Rest of South America Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 228. Rest of South America Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 229. Rest of South America Contact Center Software, by Service USD Billion (2020-2025)
  • Table 230. Rest of South America Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 231. Rest of South America Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 232. Asia Pacific Contact Center Software, by Country USD Billion (2020-2025)
  • Table 233. Asia Pacific Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 234. Asia Pacific Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 235. Asia Pacific Contact Center Software, by Service USD Billion (2020-2025)
  • Table 236. Asia Pacific Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 237. Asia Pacific Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 238. China Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 239. China Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 240. China Contact Center Software, by Service USD Billion (2020-2025)
  • Table 241. China Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 242. China Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 243. Japan Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 244. Japan Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 245. Japan Contact Center Software, by Service USD Billion (2020-2025)
  • Table 246. Japan Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 247. Japan Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 248. India Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 249. India Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 250. India Contact Center Software, by Service USD Billion (2020-2025)
  • Table 251. India Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 252. India Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 253. South Korea Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 254. South Korea Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 255. South Korea Contact Center Software, by Service USD Billion (2020-2025)
  • Table 256. South Korea Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 257. South Korea Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 258. Taiwan Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 259. Taiwan Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 260. Taiwan Contact Center Software, by Service USD Billion (2020-2025)
  • Table 261. Taiwan Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 262. Taiwan Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 263. Australia Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 264. Australia Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 265. Australia Contact Center Software, by Service USD Billion (2020-2025)
  • Table 266. Australia Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 267. Australia Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 268. Rest of Asia-Pacific Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 269. Rest of Asia-Pacific Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 270. Rest of Asia-Pacific Contact Center Software, by Service USD Billion (2020-2025)
  • Table 271. Rest of Asia-Pacific Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 272. Rest of Asia-Pacific Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 273. Europe Contact Center Software, by Country USD Billion (2020-2025)
  • Table 274. Europe Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 275. Europe Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 276. Europe Contact Center Software, by Service USD Billion (2020-2025)
  • Table 277. Europe Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 278. Europe Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 279. Germany Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 280. Germany Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 281. Germany Contact Center Software, by Service USD Billion (2020-2025)
  • Table 282. Germany Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 283. Germany Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 284. France Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 285. France Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 286. France Contact Center Software, by Service USD Billion (2020-2025)
  • Table 287. France Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 288. France Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 289. Italy Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 290. Italy Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 291. Italy Contact Center Software, by Service USD Billion (2020-2025)
  • Table 292. Italy Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 293. Italy Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 294. United Kingdom Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 295. United Kingdom Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 296. United Kingdom Contact Center Software, by Service USD Billion (2020-2025)
  • Table 297. United Kingdom Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 298. United Kingdom Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 299. Netherlands Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 300. Netherlands Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 301. Netherlands Contact Center Software, by Service USD Billion (2020-2025)
  • Table 302. Netherlands Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 303. Netherlands Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 304. Rest of Europe Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 305. Rest of Europe Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 306. Rest of Europe Contact Center Software, by Service USD Billion (2020-2025)
  • Table 307. Rest of Europe Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 308. Rest of Europe Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 309. MEA Contact Center Software, by Country USD Billion (2020-2025)
  • Table 310. MEA Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 311. MEA Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 312. MEA Contact Center Software, by Service USD Billion (2020-2025)
  • Table 313. MEA Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 314. MEA Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 315. Middle East Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 316. Middle East Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 317. Middle East Contact Center Software, by Service USD Billion (2020-2025)
  • Table 318. Middle East Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 319. Middle East Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 320. Africa Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 321. Africa Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 322. Africa Contact Center Software, by Service USD Billion (2020-2025)
  • Table 323. Africa Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 324. Africa Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 325. North America Contact Center Software, by Country USD Billion (2020-2025)
  • Table 326. North America Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 327. North America Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 328. North America Contact Center Software, by Service USD Billion (2020-2025)
  • Table 329. North America Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 330. North America Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 331. United States Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 332. United States Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 333. United States Contact Center Software, by Service USD Billion (2020-2025)
  • Table 334. United States Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 335. United States Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 336. Canada Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 337. Canada Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 338. Canada Contact Center Software, by Service USD Billion (2020-2025)
  • Table 339. Canada Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 340. Canada Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 341. Mexico Contact Center Software, by Vertical USD Billion (2020-2025)
  • Table 342. Mexico Contact Center Software, by Deployment Type USD Billion (2020-2025)
  • Table 343. Mexico Contact Center Software, by Service USD Billion (2020-2025)
  • Table 344. Mexico Contact Center Software, by Organisation Size USD Billion (2020-2025)
  • Table 345. Mexico Contact Center Software, by Solution USD Billion (2020-2025)
  • Table 346. Research Programs/Design for This Report
  • Table 347. Key Data Information from Secondary Sources
  • Table 348. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Contact Center Software: by Vertical USD Billion (2013-2018)
  • Figure 5. Global Contact Center Software: by Deployment Type USD Billion (2013-2018)
  • Figure 6. Global Contact Center Software: by Service USD Billion (2013-2018)
  • Figure 7. Global Contact Center Software: by Organisation Size USD Billion (2013-2018)
  • Figure 8. Global Contact Center Software: by Solution USD Billion (2013-2018)
  • Figure 9. South America Contact Center Software Share (%), by Country
  • Figure 10. Asia Pacific Contact Center Software Share (%), by Country
  • Figure 11. Europe Contact Center Software Share (%), by Country
  • Figure 12. MEA Contact Center Software Share (%), by Country
  • Figure 13. North America Contact Center Software Share (%), by Country
  • Figure 14. Global Contact Center Software share by Players 2018 (%)
  • Figure 15. Global Contact Center Software share by Players (Top 3) 2018(%)
  • Figure 16. Global Contact Center Software share by Players (Top 5) 2018(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. 3CLogic (United States) Revenue, Net Income and Gross profit
  • Figure 19. 3CLogic (United States) Revenue: by Geography 2018
  • Figure 20. Avaya (United States) Revenue, Net Income and Gross profit
  • Figure 21. Avaya (United States) Revenue: by Geography 2018
  • Figure 22. 8x8 (United States) Revenue, Net Income and Gross profit
  • Figure 23. 8x8 (United States) Revenue: by Geography 2018
  • Figure 24. Alcatel-Lucent Enterprise (France) Revenue, Net Income and Gross profit
  • Figure 25. Alcatel-Lucent Enterprise (France) Revenue: by Geography 2018
  • Figure 26. Five9 (United States) Revenue, Net Income and Gross profit
  • Figure 27. Five9 (United States) Revenue: by Geography 2018
  • Figure 28. IBM (United States) Revenue, Net Income and Gross profit
  • Figure 29. IBM (United States) Revenue: by Geography 2018
  • Figure 30. Aspect Software (United States) Revenue, Net Income and Gross profit
  • Figure 31. Aspect Software (United States) Revenue: by Geography 2018
  • Figure 32. BT (England) Revenue, Net Income and Gross profit
  • Figure 33. BT (England) Revenue: by Geography 2018
  • Figure 34. Cisco (United States) Revenue, Net Income and Gross profit
  • Figure 35. Cisco (United States) Revenue: by Geography 2018
  • Figure 36. Oracle (United States) Revenue, Net Income and Gross profit
  • Figure 37. Oracle (United States) Revenue: by Geography 2018
  • Figure 38. Enghouse Interactive (United States) Revenue, Net Income and Gross profit
  • Figure 39. Enghouse Interactive (United States) Revenue: by Geography 2018
  • Figure 40. SAP (Germany) Revenue, Net Income and Gross profit
  • Figure 41. SAP (Germany) Revenue: by Geography 2018
  • Figure 42. NEC (Japan) Revenue, Net Income and Gross profit
  • Figure 43. NEC (Japan) Revenue: by Geography 2018
  • Figure 44. Unify (Germany) Revenue, Net Income and Gross profit
  • Figure 45. Unify (Germany) Revenue: by Geography 2018
  • Figure 46. Fenero (United States) Revenue, Net Income and Gross profit
  • Figure 47. Fenero (United States) Revenue: by Geography 2018
  • Figure 48. Ameyo (Drishti-Soft; India) Revenue, Net Income and Gross profit
  • Figure 49. Ameyo (Drishti-Soft; India) Revenue: by Geography 2018
  • Figure 50. Genesys (United States) Revenue, Net Income and Gross profit
  • Figure 51. Genesys (United States) Revenue: by Geography 2018
  • Figure 52. Vocalcom (France) Revenue, Net Income and Gross profit
  • Figure 53. Vocalcom (France) Revenue: by Geography 2018
  • Figure 54. West Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 55. West Corporation (United States) Revenue: by Geography 2018
  • Figure 56. Global Contact Center Software: by Vertical USD Billion (2020-2025)
  • Figure 57. Global Contact Center Software: by Deployment Type USD Billion (2020-2025)
  • Figure 58. Global Contact Center Software: by Service USD Billion (2020-2025)
  • Figure 59. Global Contact Center Software: by Organisation Size USD Billion (2020-2025)
  • Figure 60. Global Contact Center Software: by Solution USD Billion (2020-2025)
  • Figure 61. South America Contact Center Software Share (%), by Country
  • Figure 62. Asia Pacific Contact Center Software Share (%), by Country
  • Figure 63. Europe Contact Center Software Share (%), by Country
  • Figure 64. MEA Contact Center Software Share (%), by Country
  • Figure 65. North America Contact Center Software Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • 3CLogic (United States)
  • Avaya (United States)
  • 8x8 (United States)
  • Alcatel-Lucent Enterprise (France)
  • Five9 (United States)
  • IBM (United States)
  • Aspect Software (United States)
  • BT (England)
  • Cisco (United States)
  • Oracle (United States)
  • Enghouse Interactive (United States)
  • SAP (Germany)
  • NEC (Japan)
  • Unify (Germany)
  • Fenero (United States)
  • Ameyo (Drishti-Soft; India)
  • Genesys (United States)
  • Vocalcom (France)
  • West Corporation (United States)
Additional players considered in the study are as follows:
Mitel (Canada) , NICE (Israel) , Huawei (China) , RingCentral (United States) , Solgari (Ireland) , Verizon (United States) , Zendesk (United States) , ZTE (China)
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