Global Customer Support Software

Customer Support Software Comprehensive Study by Type (Call Management, FS/D (Field Service and Dispatch), Contact Center, Others), Application (SME, Large Enterprise), End User Industry (BFSI, Healthcare, Retail, Government, IT and Telecommunication, Other End Users) Players and Region - Global Market Outlook to 2028

Customer Support Software Market by XX Submarkets | Forecast Years 2023-2028  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Market Snapshot:
Customer support software is a tool that enables the business to manage, organize and track customer requests using a single platform. The main feature of it is to ticket system for transforming customer calls, social post, email and chat messages into the ticket and routed to the agent.

Highlights from Customer Support Software Market Study
AttributesDetails
Study Period2018-2028
Base Year2022
UnitValue (USD Million)


The key Players profiled in the report are Freshworks (United States), Zendesk (United States), Salesforce Inc. (United States), TeamSupport (United States), Zoho Corporation (India), PhaseWare, Inc. (United States), Samanage (United States), Intercom (United States), FocalScope (United States), Kayako (United Kingdom), Connect Wise Control (United States), Help Scout (United States) and JIRA Service Desk (Australia). Additionally, other players that are part of this comprehensive study are Issuetrak, Tracker and LiveAgent.

Geographic Breakdown and Segment Analysis
The Global Customer Support Software market presents a comprehensive analysis of the Customer Support Software market by product type (Call Management, FS/D (Field Service and Dispatch), Contact Center and Others), by end-user/application (SME and Large Enterprise), and by geography (North America, South America, Europe, Asia-Pacific and MEA) along with country level break-up. This section of our report presents a realistic picture of the Global Customer Support Software industry. Investors and Players can easily understand the inherent opportunities and challenges for their products in geographical region of interest. For instance, while the holds majority of market share of the Customer Support Software market

Analyst at AMA have segmented the market study of Global Customer Support Software market by Type, Application and Region.

Influencing Trend:
Innovation In technology Which Supplier Are Investing In Advanced System Support

Market Growth Drivers:
Increasing Productivity and Reduction of Operation Cost and Growing Need Among Enterprises To Centrally Manage and Track Tasks

Challenges:
Complex User Interface and Technology Glitches and Lack of Skilled Workforce

Restraints:
Lack of Awareness Among Customer About Self Customer Software

Opportunities:
Emergence of Artificial Intelligence, Business Intelligence and Big Data

Market Developments Activities:
In November 2023, Zendesk has acquired Smooch, a provider of omnichannel messaging solutions. The deal will integrate Smooch's omnichannel messaging capabilities into Zendesk's customer service platform, enabling businesses to provide seamless customer support across multiple channels.
In November 2023, Freshworks has launched Freshdesk Acquire, a new customer acquisition solution. Freshdesk Acquire helps businesses identify and convert potential customers through a variety of channels, including email, chat, and social media.



The Customer Support Software (CSS) market is a rapidly growing market, driven by the increasing importance of customer experience (CX) and the growing adoption of digital channels for customer support. As businesses strive to provide excellent customer service and build strong customer relationships, they are increasingly relying on CSS platforms to manage and streamline their customer support operations.

Key Target Audience
Customer Support Software Solution Vendors, Customer Support Software Service Providers, IT Service Providers, Consulting Service Providers, Managed Service Providers, Telecom Service Providers, Companies/Organizations/Enterprises Using Customer Support Software Solutions, Software Developers and End-Users

Report Objectives / Segmentation Covered

By Type
  • Call Management
  • FS/D (Field Service and Dispatch)
  • Contact Center
  • Others
By Application
  • SME
  • Large Enterprise
By End User Industry
  • BFSI
  • Healthcare
  • Retail
  • Government
  • IT and Telecommunication
  • Other End Users

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Productivity and Reduction of Operation Cost
      • 3.2.2. Growing Need Among Enterprises To Centrally Manage and Track Tasks
    • 3.3. Market Challenges
      • 3.3.1. Complex User Interface and Technology Glitches
      • 3.3.2. Lack of Skilled Workforce
    • 3.4. Market Trends
      • 3.4.1. Innovation In technology Which Supplier Are Investing In Advanced System Support
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Customer Support Software, by Type, Application, End User Industry and Region (value and price ) (2017-2022)
    • 5.1. Introduction
    • 5.2. Global Customer Support Software (Value)
      • 5.2.1. Global Customer Support Software by: Type (Value)
        • 5.2.1.1. Call Management
        • 5.2.1.2. FS/D (Field Service and Dispatch)
        • 5.2.1.3. Contact Center
        • 5.2.1.4. Others
      • 5.2.2. Global Customer Support Software by: Application (Value)
        • 5.2.2.1. SME
        • 5.2.2.2. Large Enterprise
      • 5.2.3. Global Customer Support Software by: End User Industry (Value)
        • 5.2.3.1. BFSI
        • 5.2.3.2. Healthcare
        • 5.2.3.3. Retail
        • 5.2.3.4. Government
        • 5.2.3.5. IT and Telecommunication
        • 5.2.3.6. Other End Users
      • 5.2.4. Global Customer Support Software Region
        • 5.2.4.1. South America
          • 5.2.4.1.1. Brazil
          • 5.2.4.1.2. Argentina
          • 5.2.4.1.3. Rest of South America
        • 5.2.4.2. Asia Pacific
          • 5.2.4.2.1. China
          • 5.2.4.2.2. Japan
          • 5.2.4.2.3. India
          • 5.2.4.2.4. South Korea
          • 5.2.4.2.5. Taiwan
          • 5.2.4.2.6. Australia
          • 5.2.4.2.7. Rest of Asia-Pacific
        • 5.2.4.3. Europe
          • 5.2.4.3.1. Germany
          • 5.2.4.3.2. France
          • 5.2.4.3.3. Italy
          • 5.2.4.3.4. United Kingdom
          • 5.2.4.3.5. Netherlands
          • 5.2.4.3.6. Rest of Europe
        • 5.2.4.4. MEA
          • 5.2.4.4.1. Middle East
          • 5.2.4.4.2. Africa
        • 5.2.4.5. North America
          • 5.2.4.5.1. United States
          • 5.2.4.5.2. Canada
          • 5.2.4.5.3. Mexico
    • 5.3. Global Customer Support Software (Price)
      • 5.3.1. Global Customer Support Software by: Type (Price)
  • 6. Customer Support Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2022)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Freshworks (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Zendesk (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Salesforce Inc. (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. TeamSupport (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Zoho Corporation (India)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. PhaseWare, Inc. (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Samanage (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Intercom (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. FocalScope (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Kayako (United Kingdom)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Connect Wise Control (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
      • 6.4.12. Help Scout (United States)
        • 6.4.12.1. Business Overview
        • 6.4.12.2. Products/Services Offerings
        • 6.4.12.3. Financial Analysis
        • 6.4.12.4. SWOT Analysis
      • 6.4.13. JIRA Service Desk (Australia)
        • 6.4.13.1. Business Overview
        • 6.4.13.2. Products/Services Offerings
        • 6.4.13.3. Financial Analysis
        • 6.4.13.4. SWOT Analysis
  • 7. Global Customer Support Software Sale, by Type, Application, End User Industry and Region (value and price ) (2023-2028)
    • 7.1. Introduction
    • 7.2. Global Customer Support Software (Value)
      • 7.2.1. Global Customer Support Software by: Type (Value)
        • 7.2.1.1. Call Management
        • 7.2.1.2. FS/D (Field Service and Dispatch)
        • 7.2.1.3. Contact Center
        • 7.2.1.4. Others
      • 7.2.2. Global Customer Support Software by: Application (Value)
        • 7.2.2.1. SME
        • 7.2.2.2. Large Enterprise
      • 7.2.3. Global Customer Support Software by: End User Industry (Value)
        • 7.2.3.1. BFSI
        • 7.2.3.2. Healthcare
        • 7.2.3.3. Retail
        • 7.2.3.4. Government
        • 7.2.3.5. IT and Telecommunication
        • 7.2.3.6. Other End Users
      • 7.2.4. Global Customer Support Software Region
        • 7.2.4.1. South America
          • 7.2.4.1.1. Brazil
          • 7.2.4.1.2. Argentina
          • 7.2.4.1.3. Rest of South America
        • 7.2.4.2. Asia Pacific
          • 7.2.4.2.1. China
          • 7.2.4.2.2. Japan
          • 7.2.4.2.3. India
          • 7.2.4.2.4. South Korea
          • 7.2.4.2.5. Taiwan
          • 7.2.4.2.6. Australia
          • 7.2.4.2.7. Rest of Asia-Pacific
        • 7.2.4.3. Europe
          • 7.2.4.3.1. Germany
          • 7.2.4.3.2. France
          • 7.2.4.3.3. Italy
          • 7.2.4.3.4. United Kingdom
          • 7.2.4.3.5. Netherlands
          • 7.2.4.3.6. Rest of Europe
        • 7.2.4.4. MEA
          • 7.2.4.4.1. Middle East
          • 7.2.4.4.2. Africa
        • 7.2.4.5. North America
          • 7.2.4.5.1. United States
          • 7.2.4.5.2. Canada
          • 7.2.4.5.3. Mexico
    • 7.3. Global Customer Support Software (Price)
      • 7.3.1. Global Customer Support Software by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Customer Support Software: by Type(USD Million)
  • Table 2. Customer Support Software Call Management , by Region USD Million (2017-2022)
  • Table 3. Customer Support Software FS/D (Field Service and Dispatch) , by Region USD Million (2017-2022)
  • Table 4. Customer Support Software Contact Center , by Region USD Million (2017-2022)
  • Table 5. Customer Support Software Others , by Region USD Million (2017-2022)
  • Table 6. Customer Support Software: by Application(USD Million)
  • Table 7. Customer Support Software SME , by Region USD Million (2017-2022)
  • Table 8. Customer Support Software Large Enterprise , by Region USD Million (2017-2022)
  • Table 9. Customer Support Software: by End User Industry(USD Million)
  • Table 10. Customer Support Software BFSI , by Region USD Million (2017-2022)
  • Table 11. Customer Support Software Healthcare , by Region USD Million (2017-2022)
  • Table 12. Customer Support Software Retail , by Region USD Million (2017-2022)
  • Table 13. Customer Support Software Government , by Region USD Million (2017-2022)
  • Table 14. Customer Support Software IT and Telecommunication , by Region USD Million (2017-2022)
  • Table 15. Customer Support Software Other End Users , by Region USD Million (2017-2022)
  • Table 16. South America Customer Support Software, by Country USD Million (2017-2022)
  • Table 17. South America Customer Support Software, by Type USD Million (2017-2022)
  • Table 18. South America Customer Support Software, by Application USD Million (2017-2022)
  • Table 19. South America Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 20. Brazil Customer Support Software, by Type USD Million (2017-2022)
  • Table 21. Brazil Customer Support Software, by Application USD Million (2017-2022)
  • Table 22. Brazil Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 23. Argentina Customer Support Software, by Type USD Million (2017-2022)
  • Table 24. Argentina Customer Support Software, by Application USD Million (2017-2022)
  • Table 25. Argentina Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 26. Rest of South America Customer Support Software, by Type USD Million (2017-2022)
  • Table 27. Rest of South America Customer Support Software, by Application USD Million (2017-2022)
  • Table 28. Rest of South America Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 29. Asia Pacific Customer Support Software, by Country USD Million (2017-2022)
  • Table 30. Asia Pacific Customer Support Software, by Type USD Million (2017-2022)
  • Table 31. Asia Pacific Customer Support Software, by Application USD Million (2017-2022)
  • Table 32. Asia Pacific Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 33. China Customer Support Software, by Type USD Million (2017-2022)
  • Table 34. China Customer Support Software, by Application USD Million (2017-2022)
  • Table 35. China Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 36. Japan Customer Support Software, by Type USD Million (2017-2022)
  • Table 37. Japan Customer Support Software, by Application USD Million (2017-2022)
  • Table 38. Japan Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 39. India Customer Support Software, by Type USD Million (2017-2022)
  • Table 40. India Customer Support Software, by Application USD Million (2017-2022)
  • Table 41. India Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 42. South Korea Customer Support Software, by Type USD Million (2017-2022)
  • Table 43. South Korea Customer Support Software, by Application USD Million (2017-2022)
  • Table 44. South Korea Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 45. Taiwan Customer Support Software, by Type USD Million (2017-2022)
  • Table 46. Taiwan Customer Support Software, by Application USD Million (2017-2022)
  • Table 47. Taiwan Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 48. Australia Customer Support Software, by Type USD Million (2017-2022)
  • Table 49. Australia Customer Support Software, by Application USD Million (2017-2022)
  • Table 50. Australia Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 51. Rest of Asia-Pacific Customer Support Software, by Type USD Million (2017-2022)
  • Table 52. Rest of Asia-Pacific Customer Support Software, by Application USD Million (2017-2022)
  • Table 53. Rest of Asia-Pacific Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 54. Europe Customer Support Software, by Country USD Million (2017-2022)
  • Table 55. Europe Customer Support Software, by Type USD Million (2017-2022)
  • Table 56. Europe Customer Support Software, by Application USD Million (2017-2022)
  • Table 57. Europe Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 58. Germany Customer Support Software, by Type USD Million (2017-2022)
  • Table 59. Germany Customer Support Software, by Application USD Million (2017-2022)
  • Table 60. Germany Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 61. France Customer Support Software, by Type USD Million (2017-2022)
  • Table 62. France Customer Support Software, by Application USD Million (2017-2022)
  • Table 63. France Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 64. Italy Customer Support Software, by Type USD Million (2017-2022)
  • Table 65. Italy Customer Support Software, by Application USD Million (2017-2022)
  • Table 66. Italy Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 67. United Kingdom Customer Support Software, by Type USD Million (2017-2022)
  • Table 68. United Kingdom Customer Support Software, by Application USD Million (2017-2022)
  • Table 69. United Kingdom Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 70. Netherlands Customer Support Software, by Type USD Million (2017-2022)
  • Table 71. Netherlands Customer Support Software, by Application USD Million (2017-2022)
  • Table 72. Netherlands Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 73. Rest of Europe Customer Support Software, by Type USD Million (2017-2022)
  • Table 74. Rest of Europe Customer Support Software, by Application USD Million (2017-2022)
  • Table 75. Rest of Europe Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 76. MEA Customer Support Software, by Country USD Million (2017-2022)
  • Table 77. MEA Customer Support Software, by Type USD Million (2017-2022)
  • Table 78. MEA Customer Support Software, by Application USD Million (2017-2022)
  • Table 79. MEA Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 80. Middle East Customer Support Software, by Type USD Million (2017-2022)
  • Table 81. Middle East Customer Support Software, by Application USD Million (2017-2022)
  • Table 82. Middle East Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 83. Africa Customer Support Software, by Type USD Million (2017-2022)
  • Table 84. Africa Customer Support Software, by Application USD Million (2017-2022)
  • Table 85. Africa Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 86. North America Customer Support Software, by Country USD Million (2017-2022)
  • Table 87. North America Customer Support Software, by Type USD Million (2017-2022)
  • Table 88. North America Customer Support Software, by Application USD Million (2017-2022)
  • Table 89. North America Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 90. United States Customer Support Software, by Type USD Million (2017-2022)
  • Table 91. United States Customer Support Software, by Application USD Million (2017-2022)
  • Table 92. United States Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 93. Canada Customer Support Software, by Type USD Million (2017-2022)
  • Table 94. Canada Customer Support Software, by Application USD Million (2017-2022)
  • Table 95. Canada Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 96. Mexico Customer Support Software, by Type USD Million (2017-2022)
  • Table 97. Mexico Customer Support Software, by Application USD Million (2017-2022)
  • Table 98. Mexico Customer Support Software, by End User Industry USD Million (2017-2022)
  • Table 99. Customer Support Software: by Type(USD/Units)
  • Table 100. Company Basic Information, Sales Area and Its Competitors
  • Table 101. Company Basic Information, Sales Area and Its Competitors
  • Table 102. Company Basic Information, Sales Area and Its Competitors
  • Table 103. Company Basic Information, Sales Area and Its Competitors
  • Table 104. Company Basic Information, Sales Area and Its Competitors
  • Table 105. Company Basic Information, Sales Area and Its Competitors
  • Table 106. Company Basic Information, Sales Area and Its Competitors
  • Table 107. Company Basic Information, Sales Area and Its Competitors
  • Table 108. Company Basic Information, Sales Area and Its Competitors
  • Table 109. Company Basic Information, Sales Area and Its Competitors
  • Table 110. Company Basic Information, Sales Area and Its Competitors
  • Table 111. Company Basic Information, Sales Area and Its Competitors
  • Table 112. Company Basic Information, Sales Area and Its Competitors
  • Table 113. Customer Support Software: by Type(USD Million)
  • Table 114. Customer Support Software Call Management , by Region USD Million (2023-2028)
  • Table 115. Customer Support Software FS/D (Field Service and Dispatch) , by Region USD Million (2023-2028)
  • Table 116. Customer Support Software Contact Center , by Region USD Million (2023-2028)
  • Table 117. Customer Support Software Others , by Region USD Million (2023-2028)
  • Table 118. Customer Support Software: by Application(USD Million)
  • Table 119. Customer Support Software SME , by Region USD Million (2023-2028)
  • Table 120. Customer Support Software Large Enterprise , by Region USD Million (2023-2028)
  • Table 121. Customer Support Software: by End User Industry(USD Million)
  • Table 122. Customer Support Software BFSI , by Region USD Million (2023-2028)
  • Table 123. Customer Support Software Healthcare , by Region USD Million (2023-2028)
  • Table 124. Customer Support Software Retail , by Region USD Million (2023-2028)
  • Table 125. Customer Support Software Government , by Region USD Million (2023-2028)
  • Table 126. Customer Support Software IT and Telecommunication , by Region USD Million (2023-2028)
  • Table 127. Customer Support Software Other End Users , by Region USD Million (2023-2028)
  • Table 128. South America Customer Support Software, by Country USD Million (2023-2028)
  • Table 129. South America Customer Support Software, by Type USD Million (2023-2028)
  • Table 130. South America Customer Support Software, by Application USD Million (2023-2028)
  • Table 131. South America Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 132. Brazil Customer Support Software, by Type USD Million (2023-2028)
  • Table 133. Brazil Customer Support Software, by Application USD Million (2023-2028)
  • Table 134. Brazil Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 135. Argentina Customer Support Software, by Type USD Million (2023-2028)
  • Table 136. Argentina Customer Support Software, by Application USD Million (2023-2028)
  • Table 137. Argentina Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 138. Rest of South America Customer Support Software, by Type USD Million (2023-2028)
  • Table 139. Rest of South America Customer Support Software, by Application USD Million (2023-2028)
  • Table 140. Rest of South America Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 141. Asia Pacific Customer Support Software, by Country USD Million (2023-2028)
  • Table 142. Asia Pacific Customer Support Software, by Type USD Million (2023-2028)
  • Table 143. Asia Pacific Customer Support Software, by Application USD Million (2023-2028)
  • Table 144. Asia Pacific Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 145. China Customer Support Software, by Type USD Million (2023-2028)
  • Table 146. China Customer Support Software, by Application USD Million (2023-2028)
  • Table 147. China Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 148. Japan Customer Support Software, by Type USD Million (2023-2028)
  • Table 149. Japan Customer Support Software, by Application USD Million (2023-2028)
  • Table 150. Japan Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 151. India Customer Support Software, by Type USD Million (2023-2028)
  • Table 152. India Customer Support Software, by Application USD Million (2023-2028)
  • Table 153. India Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 154. South Korea Customer Support Software, by Type USD Million (2023-2028)
  • Table 155. South Korea Customer Support Software, by Application USD Million (2023-2028)
  • Table 156. South Korea Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 157. Taiwan Customer Support Software, by Type USD Million (2023-2028)
  • Table 158. Taiwan Customer Support Software, by Application USD Million (2023-2028)
  • Table 159. Taiwan Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 160. Australia Customer Support Software, by Type USD Million (2023-2028)
  • Table 161. Australia Customer Support Software, by Application USD Million (2023-2028)
  • Table 162. Australia Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 163. Rest of Asia-Pacific Customer Support Software, by Type USD Million (2023-2028)
  • Table 164. Rest of Asia-Pacific Customer Support Software, by Application USD Million (2023-2028)
  • Table 165. Rest of Asia-Pacific Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 166. Europe Customer Support Software, by Country USD Million (2023-2028)
  • Table 167. Europe Customer Support Software, by Type USD Million (2023-2028)
  • Table 168. Europe Customer Support Software, by Application USD Million (2023-2028)
  • Table 169. Europe Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 170. Germany Customer Support Software, by Type USD Million (2023-2028)
  • Table 171. Germany Customer Support Software, by Application USD Million (2023-2028)
  • Table 172. Germany Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 173. France Customer Support Software, by Type USD Million (2023-2028)
  • Table 174. France Customer Support Software, by Application USD Million (2023-2028)
  • Table 175. France Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 176. Italy Customer Support Software, by Type USD Million (2023-2028)
  • Table 177. Italy Customer Support Software, by Application USD Million (2023-2028)
  • Table 178. Italy Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 179. United Kingdom Customer Support Software, by Type USD Million (2023-2028)
  • Table 180. United Kingdom Customer Support Software, by Application USD Million (2023-2028)
  • Table 181. United Kingdom Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 182. Netherlands Customer Support Software, by Type USD Million (2023-2028)
  • Table 183. Netherlands Customer Support Software, by Application USD Million (2023-2028)
  • Table 184. Netherlands Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 185. Rest of Europe Customer Support Software, by Type USD Million (2023-2028)
  • Table 186. Rest of Europe Customer Support Software, by Application USD Million (2023-2028)
  • Table 187. Rest of Europe Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 188. MEA Customer Support Software, by Country USD Million (2023-2028)
  • Table 189. MEA Customer Support Software, by Type USD Million (2023-2028)
  • Table 190. MEA Customer Support Software, by Application USD Million (2023-2028)
  • Table 191. MEA Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 192. Middle East Customer Support Software, by Type USD Million (2023-2028)
  • Table 193. Middle East Customer Support Software, by Application USD Million (2023-2028)
  • Table 194. Middle East Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 195. Africa Customer Support Software, by Type USD Million (2023-2028)
  • Table 196. Africa Customer Support Software, by Application USD Million (2023-2028)
  • Table 197. Africa Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 198. North America Customer Support Software, by Country USD Million (2023-2028)
  • Table 199. North America Customer Support Software, by Type USD Million (2023-2028)
  • Table 200. North America Customer Support Software, by Application USD Million (2023-2028)
  • Table 201. North America Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 202. United States Customer Support Software, by Type USD Million (2023-2028)
  • Table 203. United States Customer Support Software, by Application USD Million (2023-2028)
  • Table 204. United States Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 205. Canada Customer Support Software, by Type USD Million (2023-2028)
  • Table 206. Canada Customer Support Software, by Application USD Million (2023-2028)
  • Table 207. Canada Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 208. Mexico Customer Support Software, by Type USD Million (2023-2028)
  • Table 209. Mexico Customer Support Software, by Application USD Million (2023-2028)
  • Table 210. Mexico Customer Support Software, by End User Industry USD Million (2023-2028)
  • Table 211. Customer Support Software: by Type(USD/Units)
  • Table 212. Research Programs/Design for This Report
  • Table 213. Key Data Information from Secondary Sources
  • Table 214. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Customer Support Software: by Type USD Million (2017-2022)
  • Figure 5. Global Customer Support Software: by Application USD Million (2017-2022)
  • Figure 6. Global Customer Support Software: by End User Industry USD Million (2017-2022)
  • Figure 7. South America Customer Support Software Share (%), by Country
  • Figure 8. Asia Pacific Customer Support Software Share (%), by Country
  • Figure 9. Europe Customer Support Software Share (%), by Country
  • Figure 10. MEA Customer Support Software Share (%), by Country
  • Figure 11. North America Customer Support Software Share (%), by Country
  • Figure 12. Global Customer Support Software: by Type USD/Units (2017-2022)
  • Figure 13. Global Customer Support Software share by Players 2022 (%)
  • Figure 14. Global Customer Support Software share by Players (Top 3) 2022(%)
  • Figure 15. Global Customer Support Software share by Players (Top 5) 2022(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Freshworks (United States) Revenue, Net Income and Gross profit
  • Figure 18. Freshworks (United States) Revenue: by Geography 2022
  • Figure 19. Zendesk (United States) Revenue, Net Income and Gross profit
  • Figure 20. Zendesk (United States) Revenue: by Geography 2022
  • Figure 21. Salesforce Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 22. Salesforce Inc. (United States) Revenue: by Geography 2022
  • Figure 23. TeamSupport (United States) Revenue, Net Income and Gross profit
  • Figure 24. TeamSupport (United States) Revenue: by Geography 2022
  • Figure 25. Zoho Corporation (India) Revenue, Net Income and Gross profit
  • Figure 26. Zoho Corporation (India) Revenue: by Geography 2022
  • Figure 27. PhaseWare, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 28. PhaseWare, Inc. (United States) Revenue: by Geography 2022
  • Figure 29. Samanage (United States) Revenue, Net Income and Gross profit
  • Figure 30. Samanage (United States) Revenue: by Geography 2022
  • Figure 31. Intercom (United States) Revenue, Net Income and Gross profit
  • Figure 32. Intercom (United States) Revenue: by Geography 2022
  • Figure 33. FocalScope (United States) Revenue, Net Income and Gross profit
  • Figure 34. FocalScope (United States) Revenue: by Geography 2022
  • Figure 35. Kayako (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 36. Kayako (United Kingdom) Revenue: by Geography 2022
  • Figure 37. Connect Wise Control (United States) Revenue, Net Income and Gross profit
  • Figure 38. Connect Wise Control (United States) Revenue: by Geography 2022
  • Figure 39. Help Scout (United States) Revenue, Net Income and Gross profit
  • Figure 40. Help Scout (United States) Revenue: by Geography 2022
  • Figure 41. JIRA Service Desk (Australia) Revenue, Net Income and Gross profit
  • Figure 42. JIRA Service Desk (Australia) Revenue: by Geography 2022
  • Figure 43. Global Customer Support Software: by Type USD Million (2023-2028)
  • Figure 44. Global Customer Support Software: by Application USD Million (2023-2028)
  • Figure 45. Global Customer Support Software: by End User Industry USD Million (2023-2028)
  • Figure 46. South America Customer Support Software Share (%), by Country
  • Figure 47. Asia Pacific Customer Support Software Share (%), by Country
  • Figure 48. Europe Customer Support Software Share (%), by Country
  • Figure 49. MEA Customer Support Software Share (%), by Country
  • Figure 50. North America Customer Support Software Share (%), by Country
  • Figure 51. Global Customer Support Software: by Type USD/Units (2023-2028)
List of companies from research coverage that are profiled in the study
  • Freshworks (United States)
  • Zendesk (United States)
  • Salesforce Inc. (United States)
  • TeamSupport (United States)
  • Zoho Corporation (India)
  • PhaseWare, Inc. (United States)
  • Samanage (United States)
  • Intercom (United States)
  • FocalScope (United States)
  • Kayako (United Kingdom)
  • Connect Wise Control (United States)
  • Help Scout (United States)
  • JIRA Service Desk (Australia)
Additional players considered in the study are as follows:
Issuetrak , Tracker , LiveAgent
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Key Highlights of Report


Nov 2023 221 Pages 93 Tables Base Year: 2022 Coverage: 15+ Companies; 18 Countries

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Global Customer Support Software Quantitative research analysis
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