Scope of the Study
Computer Telephony Integration (CTI) is a software that enables computers & telephone systems to communicate with each other. CTI in its simplest terms includes placing and answering the voice, fax, and data calls. Advantages of CTI are seamless customer experience delivery, high efficiency through automated routine process and minimization of agent training cost and time. Enterprises worldwide are adopting technologies for improved customer retention and experience. Another key benefit of the software is the automation of routine customer interactions.
The market study is being classified by Type (First-Party Telephony or Desktop and Third-Party Telephony or System), by Application (Automated Call Management and Routing, Unified Messaging, Database Interaction, Videoconferencing and Others) and major geographies with country level break-up.
Salesforce (United States), Five9, Inc. (United States), 8x8 (United States), Avaya (United States), Zendesk (United States), MessageBird (Netherlands), Cisco Systems (United States), Advanced Legal Solutions Limited (United Kingdom), BlueFace (Ireland), RingCentral (United States) and Adversus A/S (Denmark) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are CloudTalk (United States), Freshworks (United States), Talkdesk, Inc. (United States) and Exotel Techcom Private Limited (India).
Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Computer Telephony Integration Software market throughout the predicted period.
AdvanceMarketAnalytics has segmented the market of Global Computer Telephony Integration Software market by Type, Application and Region.
On the basis of geography, the market of Computer Telephony Integration Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
- High Demand from Call Centers
- Rising Demand from Enterprises for Low-Cost Tools for Improved Customer Experience
- Integration of CTI Software with CRM to Facilitate Improved Customer Service
- Complex and Expensive CTI Integrations
- The Emergence of E-Commerce Is Increasing Focus on Customer Service
- Rapidly Changing Underlying Technologies
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Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
** Confirmation on availability of data would be informed prior purchase