Global Computer Telephony Integration Software Market
Global Computer Telephony Integration Software Market

Computer Telephony Integration Software Comprehensive Study by Type (First-Party Telephony or Desktop, Third-Party Telephony or System), Application (Automated Call Management and Routing, Unified Messaging, Database Interaction, Videoconferencing, Others), End-User Industry (Consulting, Insurance, Logistics, Legal, Marketing Services, Other), Platforms (Windows, Linux, Mac), Deployment (Cloud, On-Premise) Players and Region - Global Market Outlook to 2024

Computer Telephony Integration Software Market Segmented into XX Submarkets. | Forecast Years: 2019- 2024  

Oct 2019 Edition 241 Pages 197 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
Scope of the Study

Computer Telephony Integration (CTI) is a software that enables computers & telephone systems to communicate with each other. CTI in its simplest terms includes placing and answering the voice, fax, and data calls. Advantages of CTI are seamless customer experience delivery, high efficiency through automated routine process and minimization of agent training cost and time. Enterprises worldwide are adopting technologies for improved customer retention and experience. Another key benefit of the software is the automation of routine customer interactions.

The market study is being classified by Type (First-Party Telephony or Desktop and Third-Party Telephony or System), by Application (Automated Call Management and Routing, Unified Messaging, Database Interaction, Videoconferencing and Others) and major geographies with country level break-up.

Salesforce (United States), Five9, Inc. (United States), 8x8 (United States), Avaya (United States), Zendesk (United States), MessageBird (Netherlands), Cisco Systems (United States), Advanced Legal Solutions Limited (United Kingdom), BlueFace (Ireland), RingCentral (United States) and Adversus A/S (Denmark) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are CloudTalk (United States), Freshworks (United States), Talkdesk, Inc. (United States) and Exotel Techcom Private Limited (India).

Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Computer Telephony Integration Software market throughout the predicted period.

Segment Analysis
AdvanceMarketAnalytics has segmented the market of Global Computer Telephony Integration Software market by Type, Application and Region.

On the basis of geography, the market of Computer Telephony Integration Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Market Drivers
  • High Demand from Call Centers
  • Rising Demand from Enterprises for Low-Cost Tools for Improved Customer Experience

Market Trend
  • Integration of CTI Software with CRM to Facilitate Improved Customer Service

Restraints
  • Complex and Expensive CTI Integrations

Opportunities
  • The Emergence of E-Commerce Is Increasing Focus on Customer Service

Challenges
  • Rapidly Changing Underlying Technologies





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Report Objectives / Segmentation Covered
By Type
  • First-Party Telephony or Desktop
  • Third-Party Telephony or System
By Application
  • Automated Call Management and Routing
  • Unified Messaging
  • Database Interaction
  • Videoconferencing
  • Others
By End-User Industry
  • Consulting
  • Insurance
  • Logistics
  • Legal
  • Marketing Services
  • Other

By Platforms
  • Windows
  • Linux
  • Mac

By Deployment
  • Cloud
  • On-Premise

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. High Demand from Call Centers
      • 3.2.2. Rising Demand from Enterprises for Low-Cost Tools for Improved Customer Experience
    • 3.3. Market Challenges
      • 3.3.1. Rapidly Changing Underlying Technologies
    • 3.4. Market Trends
      • 3.4.1. Integration of CTI Software with CRM to Facilitate Improved Customer Service
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Computer Telephony Integration Software, by Type, Application, End-User Industry, Platforms, Deployment and Region (value) (2013-2018)
    • 5.1. Introduction
    • 5.2. Global Computer Telephony Integration Software (Value)
      • 5.2.1. Global Computer Telephony Integration Software by: Type (Value)
        • 5.2.1.1. First-Party Telephony or Desktop
        • 5.2.1.2. Third-Party Telephony or System
      • 5.2.2. Global Computer Telephony Integration Software by: Application (Value)
        • 5.2.2.1. Automated Call Management and Routing
        • 5.2.2.2. Unified Messaging
        • 5.2.2.3. Database Interaction
        • 5.2.2.4. Videoconferencing
        • 5.2.2.5. Others
      • 5.2.3. Global Computer Telephony Integration Software by: End-User Industry (Value)
        • 5.2.3.1. Consulting
        • 5.2.3.2. Insurance
        • 5.2.3.3. Logistics
        • 5.2.3.4. Legal
        • 5.2.3.5. Marketing Services
        • 5.2.3.6. Other
      • 5.2.4. Global Computer Telephony Integration Software by: Platforms (Value)
        • 5.2.4.1. Windows
        • 5.2.4.2. Linux
        • 5.2.4.3. Mac
      • 5.2.5. Global Computer Telephony Integration Software by: Deployment (Value)
        • 5.2.5.1. Cloud
        • 5.2.5.2. On-Premise
      • 5.2.6. Global Computer Telephony Integration Software Region
        • 5.2.6.1. South America
          • 5.2.6.1.1. Brazil
          • 5.2.6.1.2. Argentina
          • 5.2.6.1.3. Rest of South America
        • 5.2.6.2. Asia Pacific
          • 5.2.6.2.1. China
          • 5.2.6.2.2. Japan
          • 5.2.6.2.3. India
          • 5.2.6.2.4. South Korea
          • 5.2.6.2.5. Taiwan
          • 5.2.6.2.6. Australia
          • 5.2.6.2.7. Rest of Asia-Pacific
        • 5.2.6.3. Europe
          • 5.2.6.3.1. Germany
          • 5.2.6.3.2. France
          • 5.2.6.3.3. Italy
          • 5.2.6.3.4. United Kingdom
          • 5.2.6.3.5. Netherlands
          • 5.2.6.3.6. Rest of Europe
        • 5.2.6.4. MEA
          • 5.2.6.4.1. Middle East
          • 5.2.6.4.2. Africa
        • 5.2.6.5. North America
          • 5.2.6.5.1. United States
          • 5.2.6.5.2. Canada
          • 5.2.6.5.3. Mexico
  • 6. Computer Telephony Integration Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2018)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Salesforce (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Five9, Inc. (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. 8x8 (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Avaya (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Zendesk (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. MessageBird (Netherlands)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Cisco Systems (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Advanced Legal Solutions Limited (United Kingdom)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. BlueFace (Ireland)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. RingCentral (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Adversus A/S (Denmark)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
  • 7. Global Computer Telephony Integration Software Sale, by Type, Application, End-User Industry, Platforms, Deployment and Region (value) (2019-2024)
    • 7.1. Introduction
    • 7.2. Global Computer Telephony Integration Software (Value)
      • 7.2.1. Global Computer Telephony Integration Software by: Type (Value)
        • 7.2.1.1. First-Party Telephony or Desktop
        • 7.2.1.2. Third-Party Telephony or System
      • 7.2.2. Global Computer Telephony Integration Software by: Application (Value)
        • 7.2.2.1. Automated Call Management and Routing
        • 7.2.2.2. Unified Messaging
        • 7.2.2.3. Database Interaction
        • 7.2.2.4. Videoconferencing
        • 7.2.2.5. Others
      • 7.2.3. Global Computer Telephony Integration Software by: End-User Industry (Value)
        • 7.2.3.1. Consulting
        • 7.2.3.2. Insurance
        • 7.2.3.3. Logistics
        • 7.2.3.4. Legal
        • 7.2.3.5. Marketing Services
        • 7.2.3.6. Other
      • 7.2.4. Global Computer Telephony Integration Software by: Platforms (Value)
        • 7.2.4.1. Windows
        • 7.2.4.2. Linux
        • 7.2.4.3. Mac
      • 7.2.5. Global Computer Telephony Integration Software by: Deployment (Value)
        • 7.2.5.1. Cloud
        • 7.2.5.2. On-Premise
      • 7.2.6. Global Computer Telephony Integration Software Region
        • 7.2.6.1. South America
          • 7.2.6.1.1. Brazil
          • 7.2.6.1.2. Argentina
          • 7.2.6.1.3. Rest of South America
        • 7.2.6.2. Asia Pacific
          • 7.2.6.2.1. China
          • 7.2.6.2.2. Japan
          • 7.2.6.2.3. India
          • 7.2.6.2.4. South Korea
          • 7.2.6.2.5. Taiwan
          • 7.2.6.2.6. Australia
          • 7.2.6.2.7. Rest of Asia-Pacific
        • 7.2.6.3. Europe
          • 7.2.6.3.1. Germany
          • 7.2.6.3.2. France
          • 7.2.6.3.3. Italy
          • 7.2.6.3.4. United Kingdom
          • 7.2.6.3.5. Netherlands
          • 7.2.6.3.6. Rest of Europe
        • 7.2.6.4. MEA
          • 7.2.6.4.1. Middle East
          • 7.2.6.4.2. Africa
        • 7.2.6.5. North America
          • 7.2.6.5.1. United States
          • 7.2.6.5.2. Canada
          • 7.2.6.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Computer Telephony Integration Software: by Type(USD Million)
  • Table 2. Computer Telephony Integration Software First-Party Telephony or Desktop , by Region USD Million (2013-2018)
  • Table 3. Computer Telephony Integration Software Third-Party Telephony or System , by Region USD Million (2013-2018)
  • Table 4. Computer Telephony Integration Software: by Application(USD Million)
  • Table 5. Computer Telephony Integration Software Automated Call Management and Routing , by Region USD Million (2013-2018)
  • Table 6. Computer Telephony Integration Software Unified Messaging , by Region USD Million (2013-2018)
  • Table 7. Computer Telephony Integration Software Database Interaction , by Region USD Million (2013-2018)
  • Table 8. Computer Telephony Integration Software Videoconferencing , by Region USD Million (2013-2018)
  • Table 9. Computer Telephony Integration Software Others , by Region USD Million (2013-2018)
  • Table 10. Computer Telephony Integration Software: by End-User Industry(USD Million)
  • Table 11. Computer Telephony Integration Software Consulting , by Region USD Million (2013-2018)
  • Table 12. Computer Telephony Integration Software Insurance , by Region USD Million (2013-2018)
  • Table 13. Computer Telephony Integration Software Logistics , by Region USD Million (2013-2018)
  • Table 14. Computer Telephony Integration Software Legal , by Region USD Million (2013-2018)
  • Table 15. Computer Telephony Integration Software Marketing Services , by Region USD Million (2013-2018)
  • Table 16. Computer Telephony Integration Software Other , by Region USD Million (2013-2018)
  • Table 17. Computer Telephony Integration Software: by Platforms(USD Million)
  • Table 18. Computer Telephony Integration Software Windows , by Region USD Million (2013-2018)
  • Table 19. Computer Telephony Integration Software Linux , by Region USD Million (2013-2018)
  • Table 20. Computer Telephony Integration Software Mac , by Region USD Million (2013-2018)
  • Table 21. Computer Telephony Integration Software: by Deployment(USD Million)
  • Table 22. Computer Telephony Integration Software Cloud , by Region USD Million (2013-2018)
  • Table 23. Computer Telephony Integration Software On-Premise , by Region USD Million (2013-2018)
  • Table 24. South America Computer Telephony Integration Software, by Country USD Million (2013-2018)
  • Table 25. South America Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 26. South America Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 27. South America Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 28. South America Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 29. South America Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 30. Brazil Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 31. Brazil Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 32. Brazil Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 33. Brazil Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 34. Brazil Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 35. Argentina Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 36. Argentina Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 37. Argentina Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 38. Argentina Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 39. Argentina Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 40. Rest of South America Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 41. Rest of South America Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 42. Rest of South America Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 43. Rest of South America Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 44. Rest of South America Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 45. Asia Pacific Computer Telephony Integration Software, by Country USD Million (2013-2018)
  • Table 46. Asia Pacific Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 47. Asia Pacific Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 48. Asia Pacific Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 49. Asia Pacific Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 50. Asia Pacific Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 51. China Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 52. China Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 53. China Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 54. China Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 55. China Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 56. Japan Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 57. Japan Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 58. Japan Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 59. Japan Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 60. Japan Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 61. India Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 62. India Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 63. India Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 64. India Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 65. India Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 66. South Korea Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 67. South Korea Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 68. South Korea Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 69. South Korea Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 70. South Korea Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 71. Taiwan Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 72. Taiwan Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 73. Taiwan Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 74. Taiwan Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 75. Taiwan Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 76. Australia Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 77. Australia Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 78. Australia Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 79. Australia Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 80. Australia Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 81. Rest of Asia-Pacific Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 82. Rest of Asia-Pacific Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 83. Rest of Asia-Pacific Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 84. Rest of Asia-Pacific Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 85. Rest of Asia-Pacific Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 86. Europe Computer Telephony Integration Software, by Country USD Million (2013-2018)
  • Table 87. Europe Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 88. Europe Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 89. Europe Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 90. Europe Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 91. Europe Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 92. Germany Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 93. Germany Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 94. Germany Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 95. Germany Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 96. Germany Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 97. France Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 98. France Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 99. France Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 100. France Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 101. France Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 102. Italy Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 103. Italy Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 104. Italy Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 105. Italy Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 106. Italy Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 107. United Kingdom Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 108. United Kingdom Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 109. United Kingdom Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 110. United Kingdom Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 111. United Kingdom Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 112. Netherlands Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 113. Netherlands Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 114. Netherlands Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 115. Netherlands Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 116. Netherlands Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 117. Rest of Europe Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 118. Rest of Europe Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 119. Rest of Europe Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 120. Rest of Europe Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 121. Rest of Europe Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 122. MEA Computer Telephony Integration Software, by Country USD Million (2013-2018)
  • Table 123. MEA Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 124. MEA Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 125. MEA Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 126. MEA Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 127. MEA Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 128. Middle East Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 129. Middle East Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 130. Middle East Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 131. Middle East Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 132. Middle East Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 133. Africa Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 134. Africa Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 135. Africa Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 136. Africa Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 137. Africa Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 138. North America Computer Telephony Integration Software, by Country USD Million (2013-2018)
  • Table 139. North America Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 140. North America Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 141. North America Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 142. North America Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 143. North America Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 144. United States Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 145. United States Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 146. United States Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 147. United States Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 148. United States Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 149. Canada Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 150. Canada Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 151. Canada Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 152. Canada Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 153. Canada Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 154. Mexico Computer Telephony Integration Software, by Type USD Million (2013-2018)
  • Table 155. Mexico Computer Telephony Integration Software, by Application USD Million (2013-2018)
  • Table 156. Mexico Computer Telephony Integration Software, by End-User Industry USD Million (2013-2018)
  • Table 157. Mexico Computer Telephony Integration Software, by Platforms USD Million (2013-2018)
  • Table 158. Mexico Computer Telephony Integration Software, by Deployment USD Million (2013-2018)
  • Table 159. Company Basic Information, Sales Area and Its Competitors
  • Table 160. Company Basic Information, Sales Area and Its Competitors
  • Table 161. Company Basic Information, Sales Area and Its Competitors
  • Table 162. Company Basic Information, Sales Area and Its Competitors
  • Table 163. Company Basic Information, Sales Area and Its Competitors
  • Table 164. Company Basic Information, Sales Area and Its Competitors
  • Table 165. Company Basic Information, Sales Area and Its Competitors
  • Table 166. Company Basic Information, Sales Area and Its Competitors
  • Table 167. Company Basic Information, Sales Area and Its Competitors
  • Table 168. Company Basic Information, Sales Area and Its Competitors
  • Table 169. Company Basic Information, Sales Area and Its Competitors
  • Table 170. Computer Telephony Integration Software: by Type(USD Million)
  • Table 171. Computer Telephony Integration Software First-Party Telephony or Desktop , by Region USD Million (2019-2024)
  • Table 172. Computer Telephony Integration Software Third-Party Telephony or System , by Region USD Million (2019-2024)
  • Table 173. Computer Telephony Integration Software: by Application(USD Million)
  • Table 174. Computer Telephony Integration Software Automated Call Management and Routing , by Region USD Million (2019-2024)
  • Table 175. Computer Telephony Integration Software Unified Messaging , by Region USD Million (2019-2024)
  • Table 176. Computer Telephony Integration Software Database Interaction , by Region USD Million (2019-2024)
  • Table 177. Computer Telephony Integration Software Videoconferencing , by Region USD Million (2019-2024)
  • Table 178. Computer Telephony Integration Software Others , by Region USD Million (2019-2024)
  • Table 179. Computer Telephony Integration Software: by End-User Industry(USD Million)
  • Table 180. Computer Telephony Integration Software Consulting , by Region USD Million (2019-2024)
  • Table 181. Computer Telephony Integration Software Insurance , by Region USD Million (2019-2024)
  • Table 182. Computer Telephony Integration Software Logistics , by Region USD Million (2019-2024)
  • Table 183. Computer Telephony Integration Software Legal , by Region USD Million (2019-2024)
  • Table 184. Computer Telephony Integration Software Marketing Services , by Region USD Million (2019-2024)
  • Table 185. Computer Telephony Integration Software Other , by Region USD Million (2019-2024)
  • Table 186. Computer Telephony Integration Software: by Platforms(USD Million)
  • Table 187. Computer Telephony Integration Software Windows , by Region USD Million (2019-2024)
  • Table 188. Computer Telephony Integration Software Linux , by Region USD Million (2019-2024)
  • Table 189. Computer Telephony Integration Software Mac , by Region USD Million (2019-2024)
  • Table 190. Computer Telephony Integration Software: by Deployment(USD Million)
  • Table 191. Computer Telephony Integration Software Cloud , by Region USD Million (2019-2024)
  • Table 192. Computer Telephony Integration Software On-Premise , by Region USD Million (2019-2024)
  • Table 193. South America Computer Telephony Integration Software, by Country USD Million (2019-2024)
  • Table 194. South America Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 195. South America Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 196. South America Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 197. South America Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 198. South America Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 199. Brazil Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 200. Brazil Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 201. Brazil Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 202. Brazil Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 203. Brazil Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 204. Argentina Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 205. Argentina Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 206. Argentina Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 207. Argentina Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 208. Argentina Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 209. Rest of South America Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 210. Rest of South America Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 211. Rest of South America Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 212. Rest of South America Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 213. Rest of South America Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 214. Asia Pacific Computer Telephony Integration Software, by Country USD Million (2019-2024)
  • Table 215. Asia Pacific Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 216. Asia Pacific Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 217. Asia Pacific Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 218. Asia Pacific Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 219. Asia Pacific Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 220. China Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 221. China Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 222. China Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 223. China Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 224. China Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 225. Japan Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 226. Japan Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 227. Japan Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 228. Japan Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 229. Japan Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 230. India Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 231. India Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 232. India Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 233. India Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 234. India Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 235. South Korea Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 236. South Korea Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 237. South Korea Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 238. South Korea Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 239. South Korea Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 240. Taiwan Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 241. Taiwan Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 242. Taiwan Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 243. Taiwan Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 244. Taiwan Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 245. Australia Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 246. Australia Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 247. Australia Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 248. Australia Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 249. Australia Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 250. Rest of Asia-Pacific Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 251. Rest of Asia-Pacific Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 252. Rest of Asia-Pacific Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 253. Rest of Asia-Pacific Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 254. Rest of Asia-Pacific Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 255. Europe Computer Telephony Integration Software, by Country USD Million (2019-2024)
  • Table 256. Europe Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 257. Europe Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 258. Europe Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 259. Europe Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 260. Europe Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 261. Germany Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 262. Germany Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 263. Germany Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 264. Germany Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 265. Germany Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 266. France Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 267. France Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 268. France Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 269. France Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 270. France Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 271. Italy Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 272. Italy Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 273. Italy Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 274. Italy Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 275. Italy Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 276. United Kingdom Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 277. United Kingdom Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 278. United Kingdom Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 279. United Kingdom Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 280. United Kingdom Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 281. Netherlands Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 282. Netherlands Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 283. Netherlands Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 284. Netherlands Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 285. Netherlands Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 286. Rest of Europe Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 287. Rest of Europe Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 288. Rest of Europe Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 289. Rest of Europe Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 290. Rest of Europe Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 291. MEA Computer Telephony Integration Software, by Country USD Million (2019-2024)
  • Table 292. MEA Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 293. MEA Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 294. MEA Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 295. MEA Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 296. MEA Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 297. Middle East Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 298. Middle East Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 299. Middle East Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 300. Middle East Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 301. Middle East Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 302. Africa Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 303. Africa Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 304. Africa Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 305. Africa Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 306. Africa Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 307. North America Computer Telephony Integration Software, by Country USD Million (2019-2024)
  • Table 308. North America Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 309. North America Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 310. North America Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 311. North America Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 312. North America Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 313. United States Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 314. United States Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 315. United States Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 316. United States Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 317. United States Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 318. Canada Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 319. Canada Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 320. Canada Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 321. Canada Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 322. Canada Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 323. Mexico Computer Telephony Integration Software, by Type USD Million (2019-2024)
  • Table 324. Mexico Computer Telephony Integration Software, by Application USD Million (2019-2024)
  • Table 325. Mexico Computer Telephony Integration Software, by End-User Industry USD Million (2019-2024)
  • Table 326. Mexico Computer Telephony Integration Software, by Platforms USD Million (2019-2024)
  • Table 327. Mexico Computer Telephony Integration Software, by Deployment USD Million (2019-2024)
  • Table 328. Research Programs/Design for This Report
  • Table 329. Key Data Information from Secondary Sources
  • Table 330. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Computer Telephony Integration Software: by Type USD Million (2013-2018)
  • Figure 5. Global Computer Telephony Integration Software: by Application USD Million (2013-2018)
  • Figure 6. Global Computer Telephony Integration Software: by End-User Industry USD Million (2013-2018)
  • Figure 7. Global Computer Telephony Integration Software: by Platforms USD Million (2013-2018)
  • Figure 8. Global Computer Telephony Integration Software: by Deployment USD Million (2013-2018)
  • Figure 9. South America Computer Telephony Integration Software Share (%), by Country
  • Figure 10. Asia Pacific Computer Telephony Integration Software Share (%), by Country
  • Figure 11. Europe Computer Telephony Integration Software Share (%), by Country
  • Figure 12. MEA Computer Telephony Integration Software Share (%), by Country
  • Figure 13. North America Computer Telephony Integration Software Share (%), by Country
  • Figure 14. Global Computer Telephony Integration Software share by Players 2018 (%)
  • Figure 15. Global Computer Telephony Integration Software share by Players (Top 3) 2018(%)
  • Figure 16. Global Computer Telephony Integration Software share by Players (Top 5) 2018(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. Salesforce (United States) Revenue, Net Income and Gross profit
  • Figure 19. Salesforce (United States) Revenue: by Geography 2018
  • Figure 20. Five9, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 21. Five9, Inc. (United States) Revenue: by Geography 2018
  • Figure 22. 8x8 (United States) Revenue, Net Income and Gross profit
  • Figure 23. 8x8 (United States) Revenue: by Geography 2018
  • Figure 24. Avaya (United States) Revenue, Net Income and Gross profit
  • Figure 25. Avaya (United States) Revenue: by Geography 2018
  • Figure 26. Zendesk (United States) Revenue, Net Income and Gross profit
  • Figure 27. Zendesk (United States) Revenue: by Geography 2018
  • Figure 28. MessageBird (Netherlands) Revenue, Net Income and Gross profit
  • Figure 29. MessageBird (Netherlands) Revenue: by Geography 2018
  • Figure 30. Cisco Systems (United States) Revenue, Net Income and Gross profit
  • Figure 31. Cisco Systems (United States) Revenue: by Geography 2018
  • Figure 32. Advanced Legal Solutions Limited (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 33. Advanced Legal Solutions Limited (United Kingdom) Revenue: by Geography 2018
  • Figure 34. BlueFace (Ireland) Revenue, Net Income and Gross profit
  • Figure 35. BlueFace (Ireland) Revenue: by Geography 2018
  • Figure 36. RingCentral (United States) Revenue, Net Income and Gross profit
  • Figure 37. RingCentral (United States) Revenue: by Geography 2018
  • Figure 38. Adversus A/S (Denmark) Revenue, Net Income and Gross profit
  • Figure 39. Adversus A/S (Denmark) Revenue: by Geography 2018
  • Figure 40. Global Computer Telephony Integration Software: by Type USD Million (2019-2024)
  • Figure 41. Global Computer Telephony Integration Software: by Application USD Million (2019-2024)
  • Figure 42. Global Computer Telephony Integration Software: by End-User Industry USD Million (2019-2024)
  • Figure 43. Global Computer Telephony Integration Software: by Platforms USD Million (2019-2024)
  • Figure 44. Global Computer Telephony Integration Software: by Deployment USD Million (2019-2024)
  • Figure 45. South America Computer Telephony Integration Software Share (%), by Country
  • Figure 46. Asia Pacific Computer Telephony Integration Software Share (%), by Country
  • Figure 47. Europe Computer Telephony Integration Software Share (%), by Country
  • Figure 48. MEA Computer Telephony Integration Software Share (%), by Country
  • Figure 49. North America Computer Telephony Integration Software Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • Salesforce (United States)
  • Five9, Inc. (United States)
  • 8x8 (United States)
  • Avaya (United States)
  • Zendesk (United States)
  • MessageBird (Netherlands)
  • Cisco Systems (United States)
  • Advanced Legal Solutions Limited (United Kingdom)
  • BlueFace (Ireland)
  • RingCentral (United States)
  • Adversus A/S (Denmark)
Additional players considered in the study are as follows:
CloudTalk (United States) , Freshworks (United States) , Talkdesk, Inc. (United States) , Exotel Techcom Private Limited (India)
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