Global Helpdesk Automation
Global Helpdesk Automation

Helpdesk Automation Comprehensive Study by Type (Incident Management Systems, Knowledge-based Systems, Self-service Reset Password, Others), Deployment Mode (Cloud Hosted, On-premise), Organization Size (Large Enterprises, SMEs), Industry Vertical (Banking, Financial Services, and Insurance (BFSI), Retail, IT & Telecommunication, Medical & Healthcare, Manufacturing, Government and Public Sector, Others) Players and Region - Global Market Outlook to 2025

Helpdesk Automation Market Segmented into XX Submarkets. | Forecast Years: 2020- 2025  

Oct 2020 Edition 216 Pages 210 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
Helpdesk Automation Market Scope
In customer service domain, helpdesk automation relieves customer service agents of monotonous repetitive customer service interactions, enables smart ticket assignment, manages SLA, automates follow-ups and streamlines the complete workflow. The growing trend of BYOD (Bring-Your-Own-Device) and the technological advancements in it sector propelling the growth of the market.

The market study is segmented by Type (Incident Management Systems, Knowledge-based Systems, Self-service Reset Password and Others) and major geographies with country level break-up.

The market is highly competitive due to the presence of several prominent vendors. These players are adopting some organic and inorganic strategies such as merger, acquisition, partnership, product launches, among others in order to gain competitive advantage. Moreover, some of the players are focusing on technological advancements in order to offer the advanced solutions as per the market demand. Research Analyst at AMA estimates that United States Players will contribute to the maximum growth of Global Helpdesk Automation market throughout the predicted period.

Microsoft Corporation (United States), NetIQ (United States), BMC Software, Inc. (United States), CA Technologies (United States), Hewlett Packard Enterprises (United States), Atlassian Corporation Plc. (Australia), ServiceNow, Inc. (United States), Axios Systems (United States), Ivanti (United States), Cherwell Software (United States), Freshworks Inc. (United States), Kayako (United Kingdom) and Zendesk Inc. (Denmark) are some of the key players that are part of study coverage.

About Approach
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a
preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from total available market.

Segmentation Overview
AdvanceMarketAnalytics has segmented the market of Global Helpdesk Automation market by Type, Application and Region.

On the basis of geography, the market of Helpdesk Automation has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).




Market Trend
  • The Shift towards the Artificial Intelligence and Machine Learning Technologies

Market Drivers
  • The Growing Trend of BYOD (Bring-Your-Own-Device) Driving the Growth of the Market
  • The Technological Advancements in IT Sector Propelling the Growth of the Market
  • Rapid Demand for Helpdesk Automation Solutions from IT and E-Commerce Organizations to Quickly Resolve Issues and Problems In Order To Provide Higher Level of Business User Satisfaction

Opportunities
  • Emerging Demand from APAC region


Challenges
  • The Continuous Change in the IT Support Technologies


Key Target Audience
Helpdesk Automation Software Companies, Potential Investors, Regulatory & Government Bodies, Upstream & Downstream Vendors, End Users and Others

Customization available in this Study:
The Study can be customized to meet your requirements. Please connect with our representative, who will ensure you get a report that suits your needs.
Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
** Confirmation on availability of data would be informed prior purchase
Report Objectives / Segmentation Covered
By Type
  • Incident Management Systems
  • Knowledge-based Systems
  • Self-service Reset Password
  • Others
By Deployment Mode
  • Cloud Hosted
  • On-premise

By Organization Size
  • Large Enterprises
  • SMEs

By Industry Vertical
  • Banking, Financial Services, and Insurance (BFSI)
  • Retail
  • IT & Telecommunication
  • Medical & Healthcare
  • Manufacturing
  • Government and Public Sector
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. The Growing Trend of BYOD (Bring-Your-Own-Device) Driving the Growth of the Market
      • 3.2.2. The Technological Advancements in IT Sector Propelling the Growth of the Market
      • 3.2.3. Rapid Demand for Helpdesk Automation Solutions from IT and E-Commerce Organizations to Quickly Resolve Issues and Problems In Order To Provide Higher Level of Business User Satisfaction
    • 3.3. Market Challenges
      • 3.3.1. The Continuous Change in the IT Support Technologies
    • 3.4. Market Trends
      • 3.4.1. The Shift towards the Artificial Intelligence and Machine Learning Technologies
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Helpdesk Automation, by Type, Deployment Mode, Organization Size, Industry Vertical and Region (value) (2014-2019)
    • 5.1. Introduction
    • 5.2. Global Helpdesk Automation (Value)
      • 5.2.1. Global Helpdesk Automation by: Type (Value)
        • 5.2.1.1. Incident Management Systems
        • 5.2.1.2. Knowledge-based Systems
        • 5.2.1.3. Self-service Reset Password
        • 5.2.1.4. Others
      • 5.2.2. Global Helpdesk Automation by: Deployment Mode (Value)
        • 5.2.2.1. Cloud Hosted
        • 5.2.2.2. On-premise
      • 5.2.3. Global Helpdesk Automation by: Organization Size (Value)
        • 5.2.3.1. Large Enterprises
        • 5.2.3.2. SMEs
      • 5.2.4. Global Helpdesk Automation by: Industry Vertical (Value)
        • 5.2.4.1. Banking, Financial Services, and Insurance (BFSI)
        • 5.2.4.2. Retail
        • 5.2.4.3. IT & Telecommunication
        • 5.2.4.4. Medical & Healthcare
        • 5.2.4.5. Manufacturing
        • 5.2.4.6. Government and Public Sector
        • 5.2.4.7. Others
      • 5.2.5. Global Helpdesk Automation Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
  • 6. Helpdesk Automation: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2019)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Microsoft Corporation (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. NetIQ (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. BMC Software, Inc. (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. CA Technologies (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Hewlett Packard Enterprises (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Atlassian Corporation Plc. (Australia)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. ServiceNow, Inc. (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Axios Systems (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Ivanti (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Cherwell Software (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Freshworks Inc. (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
      • 6.4.12. Kayako (United Kingdom)
        • 6.4.12.1. Business Overview
        • 6.4.12.2. Products/Services Offerings
        • 6.4.12.3. Financial Analysis
        • 6.4.12.4. SWOT Analysis
      • 6.4.13. Zendesk Inc. (Denmark)
        • 6.4.13.1. Business Overview
        • 6.4.13.2. Products/Services Offerings
        • 6.4.13.3. Financial Analysis
        • 6.4.13.4. SWOT Analysis
  • 7. Global Helpdesk Automation Sale, by Type, Deployment Mode, Organization Size, Industry Vertical and Region (value) (2020-2025)
    • 7.1. Introduction
    • 7.2. Global Helpdesk Automation (Value)
      • 7.2.1. Global Helpdesk Automation by: Type (Value)
        • 7.2.1.1. Incident Management Systems
        • 7.2.1.2. Knowledge-based Systems
        • 7.2.1.3. Self-service Reset Password
        • 7.2.1.4. Others
      • 7.2.2. Global Helpdesk Automation by: Deployment Mode (Value)
        • 7.2.2.1. Cloud Hosted
        • 7.2.2.2. On-premise
      • 7.2.3. Global Helpdesk Automation by: Organization Size (Value)
        • 7.2.3.1. Large Enterprises
        • 7.2.3.2. SMEs
      • 7.2.4. Global Helpdesk Automation by: Industry Vertical (Value)
        • 7.2.4.1. Banking, Financial Services, and Insurance (BFSI)
        • 7.2.4.2. Retail
        • 7.2.4.3. IT & Telecommunication
        • 7.2.4.4. Medical & Healthcare
        • 7.2.4.5. Manufacturing
        • 7.2.4.6. Government and Public Sector
        • 7.2.4.7. Others
      • 7.2.5. Global Helpdesk Automation Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Helpdesk Automation: by Type(USD Million)
  • Table 2. Helpdesk Automation Incident Management Systems , by Region USD Million (2014-2019)
  • Table 3. Helpdesk Automation Knowledge-based Systems , by Region USD Million (2014-2019)
  • Table 4. Helpdesk Automation Self-service Reset Password , by Region USD Million (2014-2019)
  • Table 5. Helpdesk Automation Others , by Region USD Million (2014-2019)
  • Table 6. Helpdesk Automation: by Deployment Mode(USD Million)
  • Table 7. Helpdesk Automation Cloud Hosted , by Region USD Million (2014-2019)
  • Table 8. Helpdesk Automation On-premise , by Region USD Million (2014-2019)
  • Table 9. Helpdesk Automation: by Organization Size(USD Million)
  • Table 10. Helpdesk Automation Large Enterprises , by Region USD Million (2014-2019)
  • Table 11. Helpdesk Automation SMEs , by Region USD Million (2014-2019)
  • Table 12. Helpdesk Automation: by Industry Vertical(USD Million)
  • Table 13. Helpdesk Automation Banking, Financial Services, and Insurance (BFSI) , by Region USD Million (2014-2019)
  • Table 14. Helpdesk Automation Retail , by Region USD Million (2014-2019)
  • Table 15. Helpdesk Automation IT & Telecommunication , by Region USD Million (2014-2019)
  • Table 16. Helpdesk Automation Medical & Healthcare , by Region USD Million (2014-2019)
  • Table 17. Helpdesk Automation Manufacturing , by Region USD Million (2014-2019)
  • Table 18. Helpdesk Automation Government and Public Sector , by Region USD Million (2014-2019)
  • Table 19. Helpdesk Automation Others , by Region USD Million (2014-2019)
  • Table 20. South America Helpdesk Automation, by Country USD Million (2014-2019)
  • Table 21. South America Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 22. South America Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 23. South America Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 24. South America Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 25. Brazil Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 26. Brazil Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 27. Brazil Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 28. Brazil Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 29. Argentina Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 30. Argentina Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 31. Argentina Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 32. Argentina Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 33. Rest of South America Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 34. Rest of South America Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 35. Rest of South America Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 36. Rest of South America Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 37. Asia Pacific Helpdesk Automation, by Country USD Million (2014-2019)
  • Table 38. Asia Pacific Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 39. Asia Pacific Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 40. Asia Pacific Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 41. Asia Pacific Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 42. China Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 43. China Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 44. China Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 45. China Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 46. Japan Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 47. Japan Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 48. Japan Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 49. Japan Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 50. India Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 51. India Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 52. India Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 53. India Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 54. South Korea Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 55. South Korea Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 56. South Korea Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 57. South Korea Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 58. Taiwan Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 59. Taiwan Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 60. Taiwan Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 61. Taiwan Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 62. Australia Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 63. Australia Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 64. Australia Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 65. Australia Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 66. Rest of Asia-Pacific Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 67. Rest of Asia-Pacific Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 68. Rest of Asia-Pacific Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 69. Rest of Asia-Pacific Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 70. Europe Helpdesk Automation, by Country USD Million (2014-2019)
  • Table 71. Europe Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 72. Europe Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 73. Europe Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 74. Europe Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 75. Germany Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 76. Germany Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 77. Germany Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 78. Germany Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 79. France Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 80. France Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 81. France Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 82. France Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 83. Italy Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 84. Italy Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 85. Italy Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 86. Italy Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 87. United Kingdom Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 88. United Kingdom Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 89. United Kingdom Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 90. United Kingdom Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 91. Netherlands Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 92. Netherlands Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 93. Netherlands Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 94. Netherlands Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 95. Rest of Europe Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 96. Rest of Europe Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 97. Rest of Europe Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 98. Rest of Europe Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 99. MEA Helpdesk Automation, by Country USD Million (2014-2019)
  • Table 100. MEA Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 101. MEA Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 102. MEA Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 103. MEA Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 104. Middle East Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 105. Middle East Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 106. Middle East Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 107. Middle East Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 108. Africa Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 109. Africa Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 110. Africa Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 111. Africa Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 112. North America Helpdesk Automation, by Country USD Million (2014-2019)
  • Table 113. North America Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 114. North America Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 115. North America Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 116. North America Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 117. United States Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 118. United States Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 119. United States Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 120. United States Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 121. Canada Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 122. Canada Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 123. Canada Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 124. Canada Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 125. Mexico Helpdesk Automation, by Type USD Million (2014-2019)
  • Table 126. Mexico Helpdesk Automation, by Deployment Mode USD Million (2014-2019)
  • Table 127. Mexico Helpdesk Automation, by Organization Size USD Million (2014-2019)
  • Table 128. Mexico Helpdesk Automation, by Industry Vertical USD Million (2014-2019)
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Company Basic Information, Sales Area and Its Competitors
  • Table 141. Company Basic Information, Sales Area and Its Competitors
  • Table 142. Helpdesk Automation: by Type(USD Million)
  • Table 143. Helpdesk Automation Incident Management Systems , by Region USD Million (2020-2025)
  • Table 144. Helpdesk Automation Knowledge-based Systems , by Region USD Million (2020-2025)
  • Table 145. Helpdesk Automation Self-service Reset Password , by Region USD Million (2020-2025)
  • Table 146. Helpdesk Automation Others , by Region USD Million (2020-2025)
  • Table 147. Helpdesk Automation: by Deployment Mode(USD Million)
  • Table 148. Helpdesk Automation Cloud Hosted , by Region USD Million (2020-2025)
  • Table 149. Helpdesk Automation On-premise , by Region USD Million (2020-2025)
  • Table 150. Helpdesk Automation: by Organization Size(USD Million)
  • Table 151. Helpdesk Automation Large Enterprises , by Region USD Million (2020-2025)
  • Table 152. Helpdesk Automation SMEs , by Region USD Million (2020-2025)
  • Table 153. Helpdesk Automation: by Industry Vertical(USD Million)
  • Table 154. Helpdesk Automation Banking, Financial Services, and Insurance (BFSI) , by Region USD Million (2020-2025)
  • Table 155. Helpdesk Automation Retail , by Region USD Million (2020-2025)
  • Table 156. Helpdesk Automation IT & Telecommunication , by Region USD Million (2020-2025)
  • Table 157. Helpdesk Automation Medical & Healthcare , by Region USD Million (2020-2025)
  • Table 158. Helpdesk Automation Manufacturing , by Region USD Million (2020-2025)
  • Table 159. Helpdesk Automation Government and Public Sector , by Region USD Million (2020-2025)
  • Table 160. Helpdesk Automation Others , by Region USD Million (2020-2025)
  • Table 161. South America Helpdesk Automation, by Country USD Million (2020-2025)
  • Table 162. South America Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 163. South America Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 164. South America Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 165. South America Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 166. Brazil Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 167. Brazil Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 168. Brazil Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 169. Brazil Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 170. Argentina Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 171. Argentina Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 172. Argentina Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 173. Argentina Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 174. Rest of South America Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 175. Rest of South America Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 176. Rest of South America Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 177. Rest of South America Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 178. Asia Pacific Helpdesk Automation, by Country USD Million (2020-2025)
  • Table 179. Asia Pacific Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 180. Asia Pacific Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 181. Asia Pacific Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 182. Asia Pacific Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 183. China Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 184. China Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 185. China Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 186. China Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 187. Japan Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 188. Japan Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 189. Japan Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 190. Japan Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 191. India Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 192. India Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 193. India Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 194. India Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 195. South Korea Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 196. South Korea Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 197. South Korea Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 198. South Korea Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 199. Taiwan Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 200. Taiwan Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 201. Taiwan Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 202. Taiwan Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 203. Australia Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 204. Australia Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 205. Australia Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 206. Australia Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 207. Rest of Asia-Pacific Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 208. Rest of Asia-Pacific Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 209. Rest of Asia-Pacific Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 210. Rest of Asia-Pacific Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 211. Europe Helpdesk Automation, by Country USD Million (2020-2025)
  • Table 212. Europe Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 213. Europe Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 214. Europe Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 215. Europe Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 216. Germany Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 217. Germany Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 218. Germany Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 219. Germany Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 220. France Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 221. France Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 222. France Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 223. France Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 224. Italy Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 225. Italy Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 226. Italy Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 227. Italy Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 228. United Kingdom Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 229. United Kingdom Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 230. United Kingdom Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 231. United Kingdom Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 232. Netherlands Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 233. Netherlands Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 234. Netherlands Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 235. Netherlands Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 236. Rest of Europe Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 237. Rest of Europe Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 238. Rest of Europe Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 239. Rest of Europe Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 240. MEA Helpdesk Automation, by Country USD Million (2020-2025)
  • Table 241. MEA Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 242. MEA Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 243. MEA Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 244. MEA Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 245. Middle East Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 246. Middle East Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 247. Middle East Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 248. Middle East Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 249. Africa Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 250. Africa Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 251. Africa Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 252. Africa Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 253. North America Helpdesk Automation, by Country USD Million (2020-2025)
  • Table 254. North America Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 255. North America Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 256. North America Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 257. North America Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 258. United States Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 259. United States Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 260. United States Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 261. United States Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 262. Canada Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 263. Canada Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 264. Canada Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 265. Canada Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 266. Mexico Helpdesk Automation, by Type USD Million (2020-2025)
  • Table 267. Mexico Helpdesk Automation, by Deployment Mode USD Million (2020-2025)
  • Table 268. Mexico Helpdesk Automation, by Organization Size USD Million (2020-2025)
  • Table 269. Mexico Helpdesk Automation, by Industry Vertical USD Million (2020-2025)
  • Table 270. Research Programs/Design for This Report
  • Table 271. Key Data Information from Secondary Sources
  • Table 272. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Helpdesk Automation: by Type USD Million (2014-2019)
  • Figure 5. Global Helpdesk Automation: by Deployment Mode USD Million (2014-2019)
  • Figure 6. Global Helpdesk Automation: by Organization Size USD Million (2014-2019)
  • Figure 7. Global Helpdesk Automation: by Industry Vertical USD Million (2014-2019)
  • Figure 8. South America Helpdesk Automation Share (%), by Country
  • Figure 9. Asia Pacific Helpdesk Automation Share (%), by Country
  • Figure 10. Europe Helpdesk Automation Share (%), by Country
  • Figure 11. MEA Helpdesk Automation Share (%), by Country
  • Figure 12. North America Helpdesk Automation Share (%), by Country
  • Figure 13. Global Helpdesk Automation share by Players 2019 (%)
  • Figure 14. Global Helpdesk Automation share by Players (Top 3) 2019(%)
  • Figure 15. Global Helpdesk Automation share by Players (Top 5) 2019(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Microsoft Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 18. Microsoft Corporation (United States) Revenue: by Geography 2019
  • Figure 19. NetIQ (United States) Revenue, Net Income and Gross profit
  • Figure 20. NetIQ (United States) Revenue: by Geography 2019
  • Figure 21. BMC Software, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 22. BMC Software, Inc. (United States) Revenue: by Geography 2019
  • Figure 23. CA Technologies (United States) Revenue, Net Income and Gross profit
  • Figure 24. CA Technologies (United States) Revenue: by Geography 2019
  • Figure 25. Hewlett Packard Enterprises (United States) Revenue, Net Income and Gross profit
  • Figure 26. Hewlett Packard Enterprises (United States) Revenue: by Geography 2019
  • Figure 27. Atlassian Corporation Plc. (Australia) Revenue, Net Income and Gross profit
  • Figure 28. Atlassian Corporation Plc. (Australia) Revenue: by Geography 2019
  • Figure 29. ServiceNow, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 30. ServiceNow, Inc. (United States) Revenue: by Geography 2019
  • Figure 31. Axios Systems (United States) Revenue, Net Income and Gross profit
  • Figure 32. Axios Systems (United States) Revenue: by Geography 2019
  • Figure 33. Ivanti (United States) Revenue, Net Income and Gross profit
  • Figure 34. Ivanti (United States) Revenue: by Geography 2019
  • Figure 35. Cherwell Software (United States) Revenue, Net Income and Gross profit
  • Figure 36. Cherwell Software (United States) Revenue: by Geography 2019
  • Figure 37. Freshworks Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 38. Freshworks Inc. (United States) Revenue: by Geography 2019
  • Figure 39. Kayako (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 40. Kayako (United Kingdom) Revenue: by Geography 2019
  • Figure 41. Zendesk Inc. (Denmark) Revenue, Net Income and Gross profit
  • Figure 42. Zendesk Inc. (Denmark) Revenue: by Geography 2019
  • Figure 43. Global Helpdesk Automation: by Type USD Million (2020-2025)
  • Figure 44. Global Helpdesk Automation: by Deployment Mode USD Million (2020-2025)
  • Figure 45. Global Helpdesk Automation: by Organization Size USD Million (2020-2025)
  • Figure 46. Global Helpdesk Automation: by Industry Vertical USD Million (2020-2025)
  • Figure 47. South America Helpdesk Automation Share (%), by Country
  • Figure 48. Asia Pacific Helpdesk Automation Share (%), by Country
  • Figure 49. Europe Helpdesk Automation Share (%), by Country
  • Figure 50. MEA Helpdesk Automation Share (%), by Country
  • Figure 51. North America Helpdesk Automation Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • Microsoft Corporation (United States)
  • NetIQ (United States)
  • BMC Software, Inc. (United States)
  • CA Technologies (United States)
  • Hewlett Packard Enterprises (United States)
  • Atlassian Corporation Plc. (Australia)
  • ServiceNow, Inc. (United States)
  • Axios Systems (United States)
  • Ivanti (United States)
  • Cherwell Software (United States)
  • Freshworks Inc. (United States)
  • Kayako (United Kingdom)
  • Zendesk Inc. (Denmark)
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