Helpdesk Automation Market Scope
In customer service domain, helpdesk automation relieves customer service agents of monotonous repetitive customer service interactions, enables smart ticket assignment, manages SLA, automates follow-ups and streamlines the complete workflow. The growing trend of BYOD (Bring-Your-Own-Device) and the technological advancements in it sector propelling the growth of the market.
The market study is segmented by Type (Incident Management Systems, Knowledge-based Systems, Self-service Reset Password and Others) and major geographies with country level break-up.
The market is highly competitive due to the presence of several prominent vendors. These players are adopting some organic and inorganic strategies such as merger, acquisition, partnership, product launches, among others in order to gain competitive advantage. Moreover, some of the players are focusing on technological advancements in order to offer the advanced solutions as per the market demand. Research Analyst at AMA estimates that United States Players will contribute to the maximum growth of Global Helpdesk Automation market throughout the predicted period.
Microsoft Corporation (United States), NetIQ (United States), BMC Software, Inc. (United States), CA Technologies (United States), Hewlett Packard Enterprises (United States), Atlassian Corporation Plc. (Australia), ServiceNow, Inc. (United States), Axios Systems (United States), Ivanti (United States), Cherwell Software (United States), Freshworks Inc. (United States), Kayako (United Kingdom) and Zendesk Inc. (Denmark) are some of the key players that are part of study coverage.
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a
preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from total available market.
AdvanceMarketAnalytics has segmented the market of Global Helpdesk Automation market by Type, Application and Region.
On the basis of geography, the market of Helpdesk Automation has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).
- The Shift towards the Artificial Intelligence and Machine Learning Technologies
- The Growing Trend of BYOD (Bring-Your-Own-Device) Driving the Growth of the Market
- The Technological Advancements in IT Sector Propelling the Growth of the Market
- Rapid Demand for Helpdesk Automation Solutions from IT and E-Commerce Organizations to Quickly Resolve Issues and Problems In Order To Provide Higher Level of Business User Satisfaction
- Emerging Demand from APAC region
- The Continuous Change in the IT Support Technologies
Key Target AudienceHelpdesk Automation Software Companies, Potential Investors, Regulatory & Government Bodies, Upstream & Downstream Vendors, End Users and Others
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