Global ITSM Software

ITSM Software Comprehensive Study by Type (Service portfolio management, Configuration and change management, Service desk software, Operations and performance management, Dashboard, reporting, and analytics), Deployment Mode (On-premises, Cloud-Based), Enterprise Size (Small and Medium Enterprises (SMEs), Large Enterprises), Industry Vertical (Banking, Financial Services, and Insurance (BFSI), Telecommunications, IT and ITeS, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, Others) Players and Region - Global Market Outlook to 2030

ITSM Software Market by XX Submarkets | Forecast Years 2024-2030  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
About ITSM Software
Increasing shift to cloud-based technologies will help to boost the global ITSM Software market. IT service management often referred to as ITSM is simply how IT teams to manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service. Previously, ITSM solutions were considered to be a complex and costly on-premises affair, but currently, cloud-based versions of these solutions are easily available for SMEs. Large enterprises are opting for cloud-based ITSM solutions to manage their IT resources better and align their IT services with real-world business needs.

AttributesDetails
Study Period2018-2030
Base Year2023
High Growth MarketAsia Pacific
UnitValue (USD Million)


Leading key players are focusing on strategic partnerships to improve their products and services. Companies are focusing on increasing their client base to strengthen market position and to enhance product & service offerings. Analyst at AMA Research estimates that United States Players will contribute the maximum growth to Global ITSM Software market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

ServiceNow, IBM (United States), ASG Technologies (United States), Atlassian (Australia), SolarWinds (United States), LogMeIn, Inc. (Hungry), BMC Software, Inc. (United States), Ivanti (United States), CA Technologies (United States) and Microsoft (United States) are some of the key players that are part of study coverage.

Segmentation Overview
AMA Research has segmented the market of Global ITSM Software market by Type (Service portfolio management, Configuration and change management, Service desk software, Operations and performance management and Dashboard, reporting, and analytics) and Region.



On the basis of geography, the market of ITSM Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). North America region held largest market share in the year 2023. Europe, on the other hand, stood as the second largest market due to the presence of key companies in the region and high technological advancement. If we see Market by Deployment Mode, the sub-segment i.e. On-premises will boost the ITSM Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Enterprise Size , the sub-segment i.e. Small and Medium Enterprises (SMEs) will boost the ITSM Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Industry Vertical, the sub-segment i.e. Banking, Financial Services, and Insurance (BFSI) will boost the ITSM Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Influencing Trend:
Increasing shift to cloud-based technologies and Benefits of agile implementation, easy deployment, and OPEX model

Market Growth Drivers:
COVID-19—a catalyst to accelerate the adoption of cloud-based ITSM solutions and services

Challenges:
Lack of standard procedures and integration concerns with traditional architectures

Restraints:
Security and privacy concerns for confidential data and business processes

Opportunities:
Growing demand among small and medium-sized enterprises and Widespread adoption of BYOD trend and increasing mobile workforce

Market Leaders and their expansionary development strategies
In August 2021, Serviceaide, Inc., a global provider of intelligent, IT and enterprise service management solutions, announced the acquisition of SunView Software, a leading provider of IT Service Management (ITSM) software. With Fortune 1000 customers around the world, SunView partners with organizations to build smarter, more responsive IT service environments delivering better employee engagement, increased productivity, and improved customer satisfaction.
In May 2020, Onspring, a leading intelligent automation and real-time reporting platform that provides cloud-based solutions for risk and vendor management and internal audit, announces the launch of its newest no-code software solution.


Key Target Audience
Government Regulatory Bodies, Government Research Organizations, Private Research Organization and Others

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.

Report Objectives / Segmentation Covered

By Type
  • Service portfolio management
  • Configuration and change management
  • Service desk software
  • Operations and performance management
  • Dashboard, reporting, and analytics
By Deployment Mode
  • On-premises
  • Cloud-Based

By Enterprise Size
  • Small and Medium Enterprises (SMEs)
  • Large Enterprises

By Industry Vertical
  • Banking, Financial Services, and Insurance (BFSI)
  • Telecommunications
  • IT and ITeS
  • Government and Public Sector
  • Retail and Consumer Goods
  • Manufacturing
  • Energy and Utilities
  • Media and Entertainment
  • Healthcare and Life Sciences
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. COVID-19—a catalyst to accelerate the adoption of cloud-based ITSM solutions and services
    • 3.3. Market Challenges
      • 3.3.1. Lack of standard procedures and integration concerns with traditional architectures
    • 3.4. Market Trends
      • 3.4.1. Increasing shift to cloud-based technologies
      • 3.4.2. Benefits of agile implementation, easy deployment, and OPEX model
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global ITSM Software, by Type, Deployment Mode, Enterprise Size , Industry Vertical and Region (value and price ) (2018-2023)
    • 5.1. Introduction
    • 5.2. Global ITSM Software (Value)
      • 5.2.1. Global ITSM Software by: Type (Value)
        • 5.2.1.1. Service portfolio management
        • 5.2.1.2. Configuration and change management
        • 5.2.1.3. Service desk software
        • 5.2.1.4. Operations and performance management
        • 5.2.1.5. Dashboard, reporting, and analytics
      • 5.2.2. Global ITSM Software by: Deployment Mode (Value)
        • 5.2.2.1. On-premises
        • 5.2.2.2. Cloud-Based
      • 5.2.3. Global ITSM Software by: Industry Vertical (Value)
        • 5.2.3.1. Banking, Financial Services, and Insurance (BFSI)
        • 5.2.3.2. Telecommunications
        • 5.2.3.3. IT and ITeS
        • 5.2.3.4. Government and Public Sector
        • 5.2.3.5. Retail and Consumer Goods
        • 5.2.3.6. Manufacturing
        • 5.2.3.7. Energy and Utilities
        • 5.2.3.8. Media and Entertainment
        • 5.2.3.9. Healthcare and Life Sciences
        • 5.2.3.10. Others
      • 5.2.4. Global ITSM Software Region
        • 5.2.4.1. South America
          • 5.2.4.1.1. Brazil
          • 5.2.4.1.2. Argentina
          • 5.2.4.1.3. Rest of South America
        • 5.2.4.2. Asia Pacific
          • 5.2.4.2.1. China
          • 5.2.4.2.2. Japan
          • 5.2.4.2.3. India
          • 5.2.4.2.4. South Korea
          • 5.2.4.2.5. Taiwan
          • 5.2.4.2.6. Australia
          • 5.2.4.2.7. Rest of Asia-Pacific
        • 5.2.4.3. Europe
          • 5.2.4.3.1. Germany
          • 5.2.4.3.2. France
          • 5.2.4.3.3. Italy
          • 5.2.4.3.4. United Kingdom
          • 5.2.4.3.5. Netherlands
          • 5.2.4.3.6. Rest of Europe
        • 5.2.4.4. MEA
          • 5.2.4.4.1. Middle East
          • 5.2.4.4.2. Africa
        • 5.2.4.5. North America
          • 5.2.4.5.1. United States
          • 5.2.4.5.2. Canada
          • 5.2.4.5.3. Mexico
    • 5.3. Global ITSM Software (Price)
      • 5.3.1. Global ITSM Software by: Type (Price)
  • 6. ITSM Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2023)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. ServiceNow
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. IBM (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. ASG Technologies (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Atlassian (Australia)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. SolarWinds (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. LogMeIn, Inc. (Hungry)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. BMC Software, Inc. (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Ivanti (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. CA Technologies (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Microsoft (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global ITSM Software Sale, by Type, Deployment Mode, Enterprise Size , Industry Vertical and Region (value and price ) (2025-2030)
    • 7.1. Introduction
    • 7.2. Global ITSM Software (Value)
      • 7.2.1. Global ITSM Software by: Type (Value)
        • 7.2.1.1. Service portfolio management
        • 7.2.1.2. Configuration and change management
        • 7.2.1.3. Service desk software
        • 7.2.1.4. Operations and performance management
        • 7.2.1.5. Dashboard, reporting, and analytics
      • 7.2.2. Global ITSM Software by: Deployment Mode (Value)
        • 7.2.2.1. On-premises
        • 7.2.2.2. Cloud-Based
      • 7.2.3. Global ITSM Software by: Industry Vertical (Value)
        • 7.2.3.1. Banking, Financial Services, and Insurance (BFSI)
        • 7.2.3.2. Telecommunications
        • 7.2.3.3. IT and ITeS
        • 7.2.3.4. Government and Public Sector
        • 7.2.3.5. Retail and Consumer Goods
        • 7.2.3.6. Manufacturing
        • 7.2.3.7. Energy and Utilities
        • 7.2.3.8. Media and Entertainment
        • 7.2.3.9. Healthcare and Life Sciences
        • 7.2.3.10. Others
      • 7.2.4. Global ITSM Software Region
        • 7.2.4.1. South America
          • 7.2.4.1.1. Brazil
          • 7.2.4.1.2. Argentina
          • 7.2.4.1.3. Rest of South America
        • 7.2.4.2. Asia Pacific
          • 7.2.4.2.1. China
          • 7.2.4.2.2. Japan
          • 7.2.4.2.3. India
          • 7.2.4.2.4. South Korea
          • 7.2.4.2.5. Taiwan
          • 7.2.4.2.6. Australia
          • 7.2.4.2.7. Rest of Asia-Pacific
        • 7.2.4.3. Europe
          • 7.2.4.3.1. Germany
          • 7.2.4.3.2. France
          • 7.2.4.3.3. Italy
          • 7.2.4.3.4. United Kingdom
          • 7.2.4.3.5. Netherlands
          • 7.2.4.3.6. Rest of Europe
        • 7.2.4.4. MEA
          • 7.2.4.4.1. Middle East
          • 7.2.4.4.2. Africa
        • 7.2.4.5. North America
          • 7.2.4.5.1. United States
          • 7.2.4.5.2. Canada
          • 7.2.4.5.3. Mexico
    • 7.3. Global ITSM Software (Price)
      • 7.3.1. Global ITSM Software by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. ITSM Software: by Type(USD Million)
  • Table 2. ITSM Software Service portfolio management , by Region USD Million (2018-2023)
  • Table 3. ITSM Software Configuration and change management , by Region USD Million (2018-2023)
  • Table 4. ITSM Software Service desk software , by Region USD Million (2018-2023)
  • Table 5. ITSM Software Operations and performance management , by Region USD Million (2018-2023)
  • Table 6. ITSM Software Dashboard, reporting, and analytics , by Region USD Million (2018-2023)
  • Table 7. ITSM Software: by Deployment Mode(USD Million)
  • Table 8. ITSM Software On-premises , by Region USD Million (2018-2023)
  • Table 9. ITSM Software Cloud-Based , by Region USD Million (2018-2023)
  • Table 10. ITSM Software: by Industry Vertical(USD Million)
  • Table 11. ITSM Software Banking, Financial Services, and Insurance (BFSI) , by Region USD Million (2018-2023)
  • Table 12. ITSM Software Telecommunications , by Region USD Million (2018-2023)
  • Table 13. ITSM Software IT and ITeS , by Region USD Million (2018-2023)
  • Table 14. ITSM Software Government and Public Sector , by Region USD Million (2018-2023)
  • Table 15. ITSM Software Retail and Consumer Goods , by Region USD Million (2018-2023)
  • Table 16. ITSM Software Manufacturing , by Region USD Million (2018-2023)
  • Table 17. ITSM Software Energy and Utilities , by Region USD Million (2018-2023)
  • Table 18. ITSM Software Media and Entertainment , by Region USD Million (2018-2023)
  • Table 19. ITSM Software Healthcare and Life Sciences , by Region USD Million (2018-2023)
  • Table 20. ITSM Software Others , by Region USD Million (2018-2023)
  • Table 21. South America ITSM Software, by Country USD Million (2018-2023)
  • Table 22. South America ITSM Software, by Type USD Million (2018-2023)
  • Table 23. South America ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 24. South America ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 25. South America ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 26. Brazil ITSM Software, by Type USD Million (2018-2023)
  • Table 27. Brazil ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 28. Brazil ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 29. Brazil ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 30. Argentina ITSM Software, by Type USD Million (2018-2023)
  • Table 31. Argentina ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 32. Argentina ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 33. Argentina ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 34. Rest of South America ITSM Software, by Type USD Million (2018-2023)
  • Table 35. Rest of South America ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 36. Rest of South America ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 37. Rest of South America ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 38. Asia Pacific ITSM Software, by Country USD Million (2018-2023)
  • Table 39. Asia Pacific ITSM Software, by Type USD Million (2018-2023)
  • Table 40. Asia Pacific ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 41. Asia Pacific ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 42. Asia Pacific ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 43. China ITSM Software, by Type USD Million (2018-2023)
  • Table 44. China ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 45. China ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 46. China ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 47. Japan ITSM Software, by Type USD Million (2018-2023)
  • Table 48. Japan ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 49. Japan ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 50. Japan ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 51. India ITSM Software, by Type USD Million (2018-2023)
  • Table 52. India ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 53. India ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 54. India ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 55. South Korea ITSM Software, by Type USD Million (2018-2023)
  • Table 56. South Korea ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 57. South Korea ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 58. South Korea ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 59. Taiwan ITSM Software, by Type USD Million (2018-2023)
  • Table 60. Taiwan ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 61. Taiwan ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 62. Taiwan ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 63. Australia ITSM Software, by Type USD Million (2018-2023)
  • Table 64. Australia ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 65. Australia ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 66. Australia ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 67. Rest of Asia-Pacific ITSM Software, by Type USD Million (2018-2023)
  • Table 68. Rest of Asia-Pacific ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 69. Rest of Asia-Pacific ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 70. Rest of Asia-Pacific ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 71. Europe ITSM Software, by Country USD Million (2018-2023)
  • Table 72. Europe ITSM Software, by Type USD Million (2018-2023)
  • Table 73. Europe ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 74. Europe ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 75. Europe ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 76. Germany ITSM Software, by Type USD Million (2018-2023)
  • Table 77. Germany ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 78. Germany ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 79. Germany ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 80. France ITSM Software, by Type USD Million (2018-2023)
  • Table 81. France ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 82. France ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 83. France ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 84. Italy ITSM Software, by Type USD Million (2018-2023)
  • Table 85. Italy ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 86. Italy ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 87. Italy ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 88. United Kingdom ITSM Software, by Type USD Million (2018-2023)
  • Table 89. United Kingdom ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 90. United Kingdom ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 91. United Kingdom ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 92. Netherlands ITSM Software, by Type USD Million (2018-2023)
  • Table 93. Netherlands ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 94. Netherlands ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 95. Netherlands ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 96. Rest of Europe ITSM Software, by Type USD Million (2018-2023)
  • Table 97. Rest of Europe ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 98. Rest of Europe ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 99. Rest of Europe ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 100. MEA ITSM Software, by Country USD Million (2018-2023)
  • Table 101. MEA ITSM Software, by Type USD Million (2018-2023)
  • Table 102. MEA ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 103. MEA ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 104. MEA ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 105. Middle East ITSM Software, by Type USD Million (2018-2023)
  • Table 106. Middle East ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 107. Middle East ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 108. Middle East ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 109. Africa ITSM Software, by Type USD Million (2018-2023)
  • Table 110. Africa ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 111. Africa ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 112. Africa ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 113. North America ITSM Software, by Country USD Million (2018-2023)
  • Table 114. North America ITSM Software, by Type USD Million (2018-2023)
  • Table 115. North America ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 116. North America ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 117. North America ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 118. United States ITSM Software, by Type USD Million (2018-2023)
  • Table 119. United States ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 120. United States ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 121. United States ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 122. Canada ITSM Software, by Type USD Million (2018-2023)
  • Table 123. Canada ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 124. Canada ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 125. Canada ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 126. Mexico ITSM Software, by Type USD Million (2018-2023)
  • Table 127. Mexico ITSM Software, by Deployment Mode USD Million (2018-2023)
  • Table 128. Mexico ITSM Software, by Enterprise Size USD Million (2018-2023)
  • Table 129. Mexico ITSM Software, by Industry Vertical USD Million (2018-2023)
  • Table 130. ITSM Software: by Type(USD/Units)
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Company Basic Information, Sales Area and Its Competitors
  • Table 141. ITSM Software: by Type(USD Million)
  • Table 142. ITSM Software Service portfolio management , by Region USD Million (2025-2030)
  • Table 143. ITSM Software Configuration and change management , by Region USD Million (2025-2030)
  • Table 144. ITSM Software Service desk software , by Region USD Million (2025-2030)
  • Table 145. ITSM Software Operations and performance management , by Region USD Million (2025-2030)
  • Table 146. ITSM Software Dashboard, reporting, and analytics , by Region USD Million (2025-2030)
  • Table 147. ITSM Software: by Deployment Mode(USD Million)
  • Table 148. ITSM Software On-premises , by Region USD Million (2025-2030)
  • Table 149. ITSM Software Cloud-Based , by Region USD Million (2025-2030)
  • Table 150. ITSM Software: by Industry Vertical(USD Million)
  • Table 151. ITSM Software Banking, Financial Services, and Insurance (BFSI) , by Region USD Million (2025-2030)
  • Table 152. ITSM Software Telecommunications , by Region USD Million (2025-2030)
  • Table 153. ITSM Software IT and ITeS , by Region USD Million (2025-2030)
  • Table 154. ITSM Software Government and Public Sector , by Region USD Million (2025-2030)
  • Table 155. ITSM Software Retail and Consumer Goods , by Region USD Million (2025-2030)
  • Table 156. ITSM Software Manufacturing , by Region USD Million (2025-2030)
  • Table 157. ITSM Software Energy and Utilities , by Region USD Million (2025-2030)
  • Table 158. ITSM Software Media and Entertainment , by Region USD Million (2025-2030)
  • Table 159. ITSM Software Healthcare and Life Sciences , by Region USD Million (2025-2030)
  • Table 160. ITSM Software Others , by Region USD Million (2025-2030)
  • Table 161. South America ITSM Software, by Country USD Million (2025-2030)
  • Table 162. South America ITSM Software, by Type USD Million (2025-2030)
  • Table 163. South America ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 164. South America ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 165. South America ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 166. Brazil ITSM Software, by Type USD Million (2025-2030)
  • Table 167. Brazil ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 168. Brazil ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 169. Brazil ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 170. Argentina ITSM Software, by Type USD Million (2025-2030)
  • Table 171. Argentina ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 172. Argentina ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 173. Argentina ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 174. Rest of South America ITSM Software, by Type USD Million (2025-2030)
  • Table 175. Rest of South America ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 176. Rest of South America ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 177. Rest of South America ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 178. Asia Pacific ITSM Software, by Country USD Million (2025-2030)
  • Table 179. Asia Pacific ITSM Software, by Type USD Million (2025-2030)
  • Table 180. Asia Pacific ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 181. Asia Pacific ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 182. Asia Pacific ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 183. China ITSM Software, by Type USD Million (2025-2030)
  • Table 184. China ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 185. China ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 186. China ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 187. Japan ITSM Software, by Type USD Million (2025-2030)
  • Table 188. Japan ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 189. Japan ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 190. Japan ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 191. India ITSM Software, by Type USD Million (2025-2030)
  • Table 192. India ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 193. India ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 194. India ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 195. South Korea ITSM Software, by Type USD Million (2025-2030)
  • Table 196. South Korea ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 197. South Korea ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 198. South Korea ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 199. Taiwan ITSM Software, by Type USD Million (2025-2030)
  • Table 200. Taiwan ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 201. Taiwan ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 202. Taiwan ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 203. Australia ITSM Software, by Type USD Million (2025-2030)
  • Table 204. Australia ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 205. Australia ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 206. Australia ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 207. Rest of Asia-Pacific ITSM Software, by Type USD Million (2025-2030)
  • Table 208. Rest of Asia-Pacific ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 209. Rest of Asia-Pacific ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 210. Rest of Asia-Pacific ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 211. Europe ITSM Software, by Country USD Million (2025-2030)
  • Table 212. Europe ITSM Software, by Type USD Million (2025-2030)
  • Table 213. Europe ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 214. Europe ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 215. Europe ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 216. Germany ITSM Software, by Type USD Million (2025-2030)
  • Table 217. Germany ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 218. Germany ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 219. Germany ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 220. France ITSM Software, by Type USD Million (2025-2030)
  • Table 221. France ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 222. France ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 223. France ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 224. Italy ITSM Software, by Type USD Million (2025-2030)
  • Table 225. Italy ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 226. Italy ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 227. Italy ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 228. United Kingdom ITSM Software, by Type USD Million (2025-2030)
  • Table 229. United Kingdom ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 230. United Kingdom ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 231. United Kingdom ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 232. Netherlands ITSM Software, by Type USD Million (2025-2030)
  • Table 233. Netherlands ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 234. Netherlands ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 235. Netherlands ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 236. Rest of Europe ITSM Software, by Type USD Million (2025-2030)
  • Table 237. Rest of Europe ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 238. Rest of Europe ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 239. Rest of Europe ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 240. MEA ITSM Software, by Country USD Million (2025-2030)
  • Table 241. MEA ITSM Software, by Type USD Million (2025-2030)
  • Table 242. MEA ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 243. MEA ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 244. MEA ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 245. Middle East ITSM Software, by Type USD Million (2025-2030)
  • Table 246. Middle East ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 247. Middle East ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 248. Middle East ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 249. Africa ITSM Software, by Type USD Million (2025-2030)
  • Table 250. Africa ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 251. Africa ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 252. Africa ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 253. North America ITSM Software, by Country USD Million (2025-2030)
  • Table 254. North America ITSM Software, by Type USD Million (2025-2030)
  • Table 255. North America ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 256. North America ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 257. North America ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 258. United States ITSM Software, by Type USD Million (2025-2030)
  • Table 259. United States ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 260. United States ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 261. United States ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 262. Canada ITSM Software, by Type USD Million (2025-2030)
  • Table 263. Canada ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 264. Canada ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 265. Canada ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 266. Mexico ITSM Software, by Type USD Million (2025-2030)
  • Table 267. Mexico ITSM Software, by Deployment Mode USD Million (2025-2030)
  • Table 268. Mexico ITSM Software, by Enterprise Size USD Million (2025-2030)
  • Table 269. Mexico ITSM Software, by Industry Vertical USD Million (2025-2030)
  • Table 270. ITSM Software: by Type(USD/Units)
  • Table 271. Research Programs/Design for This Report
  • Table 272. Key Data Information from Secondary Sources
  • Table 273. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global ITSM Software: by Type USD Million (2018-2023)
  • Figure 5. Global ITSM Software: by Deployment Mode USD Million (2018-2023)
  • Figure 6. Global ITSM Software: by Industry Vertical USD Million (2018-2023)
  • Figure 7. South America ITSM Software Share (%), by Country
  • Figure 8. Asia Pacific ITSM Software Share (%), by Country
  • Figure 9. Europe ITSM Software Share (%), by Country
  • Figure 10. MEA ITSM Software Share (%), by Country
  • Figure 11. North America ITSM Software Share (%), by Country
  • Figure 12. Global ITSM Software: by Type USD/Units (2018-2023)
  • Figure 13. Global ITSM Software share by Players 2023 (%)
  • Figure 14. Global ITSM Software share by Players (Top 3) 2023(%)
  • Figure 15. Global ITSM Software share by Players (Top 5) 2023(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. ServiceNow Revenue, Net Income and Gross profit
  • Figure 18. ServiceNow Revenue: by Geography 2023
  • Figure 19. IBM (United States) Revenue, Net Income and Gross profit
  • Figure 20. IBM (United States) Revenue: by Geography 2023
  • Figure 21. ASG Technologies (United States) Revenue, Net Income and Gross profit
  • Figure 22. ASG Technologies (United States) Revenue: by Geography 2023
  • Figure 23. Atlassian (Australia) Revenue, Net Income and Gross profit
  • Figure 24. Atlassian (Australia) Revenue: by Geography 2023
  • Figure 25. SolarWinds (United States) Revenue, Net Income and Gross profit
  • Figure 26. SolarWinds (United States) Revenue: by Geography 2023
  • Figure 27. LogMeIn, Inc. (Hungry) Revenue, Net Income and Gross profit
  • Figure 28. LogMeIn, Inc. (Hungry) Revenue: by Geography 2023
  • Figure 29. BMC Software, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 30. BMC Software, Inc. (United States) Revenue: by Geography 2023
  • Figure 31. Ivanti (United States) Revenue, Net Income and Gross profit
  • Figure 32. Ivanti (United States) Revenue: by Geography 2023
  • Figure 33. CA Technologies (United States) Revenue, Net Income and Gross profit
  • Figure 34. CA Technologies (United States) Revenue: by Geography 2023
  • Figure 35. Microsoft (United States) Revenue, Net Income and Gross profit
  • Figure 36. Microsoft (United States) Revenue: by Geography 2023
  • Figure 37. Global ITSM Software: by Type USD Million (2025-2030)
  • Figure 38. Global ITSM Software: by Deployment Mode USD Million (2025-2030)
  • Figure 39. Global ITSM Software: by Industry Vertical USD Million (2025-2030)
  • Figure 40. South America ITSM Software Share (%), by Country
  • Figure 41. Asia Pacific ITSM Software Share (%), by Country
  • Figure 42. Europe ITSM Software Share (%), by Country
  • Figure 43. MEA ITSM Software Share (%), by Country
  • Figure 44. North America ITSM Software Share (%), by Country
  • Figure 45. Global ITSM Software: by Type USD/Units (2025-2030)
List of companies from research coverage that are profiled in the study
  • ServiceNow
  • IBM (United States)
  • ASG Technologies (United States)
  • Atlassian (Australia)
  • SolarWinds (United States)
  • LogMeIn, Inc. (Hungry)
  • BMC Software, Inc. (United States)
  • Ivanti (United States)
  • CA Technologies (United States)
  • Microsoft (United States)
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Mar 2024 245 Pages 89 Tables Base Year: 2023 Coverage: 15+ Companies; 18 Countries

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Global ITSM Software Quantitative research analysis
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Frequently Asked Questions (FAQ):

The standard version of the report profiles players such as ServiceNow, IBM (United States), ASG Technologies (United States), Atlassian (Australia), SolarWinds (United States), LogMeIn, Inc. (Hungry), BMC Software, Inc. (United States), Ivanti (United States), CA Technologies (United States) and Microsoft (United States) etc.
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
"Increasing shift to cloud-based technologies " is seen as one of major influencing trends for ITSM Software Market during projected period 2023-2030.
The ITSM Software market study includes a random mix of players, including both market leaders and some top growing emerging players. Connect with our sales executive to get a complete company list in our research coverage.

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